My Thoughts on the Palazzo
I have a video on youtube. You can search by by 93mastercraft. Thanks!
Forum Discussion
Holy cow man! A front cap that leaked and they just put a bandage on and left mold in there???????? That picture of the cracking on the front cap is somewhat shocking. What is the most shocking is that this is the POS that they gave you after all of the exposure you got here and the other place (until the spaz MODs got you there) with your troubles. They really just don't give a you-know-what.
I know it does seem somewhat industry standard to have build quality issues on production coaches but Thor seems to be completely oblivious to any sort of customer satisfaction. They should have gone over the new 35.1 3 times and made sure it was a perfect coach. Then you could have reported back that they did right and addressed the problems and are capable of delivering a decent product.
I was going to watch the video but after your bullet point list post and picture of the front cap I don't need to. Maybe could you go back and make another video using your list as a guide to stay focused?
Also, personal opinions and pure facts are NOT slander. That is not to say that a company as big as Thor couldn't wear a guy out in the courts trying to say otherwise...
I know it does seem somewhat industry standard to have build quality issues on production coaches but Thor seems to be completely oblivious to any sort of customer satisfaction. They should have gone over the new 35.1 3 times and made sure it was a perfect coach. Then you could have reported back that they did right and addressed the problems and are capable of delivering a decent product.
I was going to watch the video but after your bullet point list post and picture of the front cap I don't need to. Maybe could you go back and make another video using your list as a guide to stay focused?
Also, personal opinions and pure facts are NOT slander. That is not to say that a company as big as Thor couldn't wear a guy out in the courts trying to say otherwise...
