My Thoughts on the Palazzo

I would agree that Thor definitely missed an opportunity here and instead sort of shot themselves in the foot on this deal. They could have put a positive spin on this whole deal and given you the best Palazzo to roll off the line. Since hey were giving you a new one anyway, they should have leveraged this fiasco to say "We fixed our mistake and made our customer happy". But no. Chose the standard Wal-Mart methodology that quantity over quality is the objective. This was the golden opportunity to shine and use this spotlight to make it right. Instead they have shown that they just don't care and that will hurt them more. Maybe it won't. Still not only selling plenty of RV's but Palazzo's to boot. I used to be a staunch supporter, but after seeing what they have done - or not done and how they have treated these customers (some of which are friends) who have spent their hard earned money and only want the product they paid for, only to be literally snubbed with a "too bad" attitude, I am re thinking my position. Again, I have had only a positive experience with them and I am sure many have. But I don't have any real problems to put that support to the test. I doubt I would buy a Thor again. I used to have a different opinion.