My Thoughts on the Palazzo

lunch surfer wrote:
Not sure I can enlighten anyone I am no expert at anything! I just do not see the endless negative post getting anyone anywhere. I feel the OP has actually hurt his own chance of solving his problems. There comes a time when you quit talking to your friends about you problems and go seek real help (compare a corner Bar to a Hospital Operating room). That is my only point. Add to that, I have a THOR Products for a long time and have been very happy with them and the service form factory and dealers. But maybe I am the exception so rant on..........sooner or later we will find out who is right!
I just think the time could be bettere spent!

I don't think you know the whole back story on this one and speak from ignorance which is understandable since the original massive thread is not referenced.

That's great that your Thor products have had their defects fixed to your satisfaction in the past. If you have a few hours, read this guy's monster thread titled "I was an idiot for buying a Thor Palazzo or something like that". The Schwintek slide system was a complete disaster as it was first implemented and Thor constantly just want's to keep putting band aids on until the owner is out of warranty.

They claim to have re-engineered it but the point wasn't so much the 3rd party system as it was Thor's customer service or lack thereof. Their response to the problem and loyal owners has been beyond disappointing. I got the feel for their "Quality" at an RV show, now I have a pretty good feel for their corporate customer service culture.

Also, ironically, the reason he has so many negative comments is because he has had so many negative experiences. It is very easy to just label someone as a complainer and the squeaky wheel but imagine if it had all happened to you?