My Thoughts on the Palazzo

I am no lawyer- by any stretch, but I would really doubt if you could win this case if you were seeking a full refund. While the unit may have issues, they can be corrected. Even if the slide failed (and BTW it would cost nowhere near $50k to fix/replace), a few facts remain. The Engine, chassis and all core components of the rig work. There may be what are considered aesthetic issues, but nothing structural or any safety issues are compromised. The OP continues to fix and even modify things to his liking. Nothing wrong with that but a lawyer would use this to pick a case apart. If you didn’t want it, why would you continually upgrade and personalize it? What you could sue for is to have the items remediated with no cost – ie – warranty which it sounds like Thor is willing to do albeit a later date at the convenience of the customer. Is any of this “right” or good business – maybe not. I totally empathize with the OP and man what a miserable experience. But I doubt you could make a case to get your money back. Another thing to consider is that the likelihood that a judge has any knowledge of the RV industry or how RV’s are manufactured, is probably pretty low. So the Judge may not “get it”. Maybe I am wrong, Like I said I am no lawyer. Hopefully Thor fixes it and makes right of the situation. Man this whole thing was handled so poorly. Wrecking one replacement – granted that’s just bad luck, but to not go over the new unit ensuring every single detail was perfect is not only bad business, it’s just stupid. Thor could have come out of this looking like a Hero. Instead they look like a zero. Ask yourselves – if Thor had made this new unit flawlessly would you perceive them in a different light? I would. Most of us expect issues unfortunately, but if we have a manufacturer willing to make things right – really right, it makes it much more palatable. It sounds like the OP can’t take off any more time to fix the unit. Nor should he. Thor should send a rep to pick it up, fix it, correctly and return it. With new warranties on all fixed items. That really seems like the right and fair thing to do.

on Edit: I had an issue with my bunk on a previous 29.1. Thor ended up replacing the whole bunk. Intead of me having to take it a dealer, they paid to have my dealer send a team and replace it at my house. I felt that was a nice thing to do. Like I said I have had nothing but positive experience with Thor. The whole Palazzo thing is a mess.