Non-responsive manufacturers

I think at least an area where established users can vote on RV manufacturers and review them would be good. That way it's not a war party of sorts, but if a manufacturer is poor with service, it will reflect in reviews.

Executive wrote:
If you want your response in English, press one. Spanish, press four, etc. etc. etc...:B:B:B....Dennis

funny but so true dennis. I have had good response with HWH when I needed them. However the last time I had contact with them over a year now, it took a couple days to respond. Cut backs was the reason. Larry

If you want your response in English, press one. Spanish, press four, etc. etc. etc...:B:B:B....Dennis

Do not know how true this is but some one said "We have currently over 1.2 million members. "

Given you post terminology but you problem could be your attitude.

stubblejumper wrote:
First of all does anybody know or have an approximation of how many members we have on this forum?

Why I ask is that I am getting sick and tired of manufacturers (coach and accessories) that crow about their websites and online service and then fail to respond when you contact them I:E HWH.

What I would like to do is contact these web sites and remind them that we have XXXXXX number of owners who see these "non responders" noted on this site.

If they are not going to respond then they should shut down their web site.

I have two advantages to do this
1) They P.M.O.
2) I am retired and have enough spare time to become an annoyance to them.

Wayne

It's all a matter of money...and keeping their "dealers" happy. For instance,take POWERGEAR. Back in the early 2000s, you had a problem, call them up. A real-ive human would get on the phone and give you all the info you needed to do the fix.
Then...I understand, their "authorized dealers" complained the CUSTOMERS were doing the fixin' and not them....costing them alot of (projected) income and our $100/hour. So now, as far as I know...all we have is accessing the POWERGEAR site....which has all the info for all their products available for download.

Response? Must be the new "customer service" technique....where the customer knows more than the clerk does (in a store)...or simply ignore any e-mail requests until it suites THEM to respond. If at all.

HWH ill call you back if you leave a message. I found them to be very responsive.

Easy way to work yourself into a heart attack or stroke!

Easy to say ignore them when you have access to a large number of RV dealers, service centers and can pick and choose. Not so simple when you are 100's of miles from service centers, ONLY HWH dealer is 300 miles away and does not have time to spend on phone, and HWH 800 # only works in US, so often must rely on what ever info one can get, and do diagnostics and servicing yourself. No mobile techs or servicemen in this part of the country. Almost every manufacturer states on their site, call or email for assistance. A lot on this site complain about crappy service at dealers, service places etc.. who do you complain to when you have no choice but to do it yourself relying on info from manufacturers.
Thank god for people like Doug Gainer.

I've had a problem with way too much slop in the Roadmaster Baseplate and horns since new. Called Roadmaster a couple times right after we first used it and then later. Now three years down the road and we were told by CW that they would call the mfg next day. Nothing. Tried to day it was normal wear. The mirror closet door will jump out of its
track from the impacts on many stops.
I've hoped to see Roadmaster at a Rally but they don't attend but one or two.
CW said it was normal wear. Replace baseplate and horns in three years 10,000 miles???

T/B,
How does this relate to after the purchase support?
Randy