Non-responsive manufacturers
First of all does anybody know or have an approximation of how many members we have on this forum? Why I ask is that I am getting sick and tired of manufacturers (coach and accessories) that crow a...
Forum Discussion
It's all a matter of money...and keeping their "dealers" happy. For instance,take POWERGEAR. Back in the early 2000s, you had a problem, call them up. A real-ive human would get on the phone and give you all the info you needed to do the fix.
Then...I understand, their "authorized dealers" complained the CUSTOMERS were doing the fixin' and not them....costing them alot of (projected) income and our $100/hour. So now, as far as I know...all we have is accessing the POWERGEAR site....which has all the info for all their products available for download.
Response? Must be the new "customer service" technique....where the customer knows more than the clerk does (in a store)...or simply ignore any e-mail requests until it suites THEM to respond. If at all.
Then...I understand, their "authorized dealers" complained the CUSTOMERS were doing the fixin' and not them....costing them alot of (projected) income and our $100/hour. So now, as far as I know...all we have is accessing the POWERGEAR site....which has all the info for all their products available for download.
Response? Must be the new "customer service" technique....where the customer knows more than the clerk does (in a store)...or simply ignore any e-mail requests until it suites THEM to respond. If at all.
