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jtad's avatar
jtad
Explorer
Feb 06, 2017

Onan repair... Great shop !!

After trying for several days to figure out what was wrong with my Onan 7500 diesel generator I gave in a took it to Cantwell Equipment in Ft Worth, they are an Onan approved shop. They were up front with the fact that it would be about a week before they could look at. That wasn't a problem for me wasn't in a hurry at this point. After a few days I got a call from them with the bad news. Pieces of magnets everywhere.. They said it would need a stator and rotor, they nailed down the price of parts and said about 8 hours labor and gave me a price. They needed to remove the geni from the coach to work on it. I asked while they had it out if they could replace the fuel supply line from the tank to the generator. I knew it looked iffy and I was going to replace it but thought while they were there I'd have them do it. Few days later I get a call, they were done. I go to pick up the coach and they present me with the bill.... A couple of hundred bucks less than was quoted. The reason? It didn't take as long to fix as they thought. They could have easily just charged me what they quoted and I would have went on my way. They also replaced to fuel line,,, at no charge. They also checked all the hoses, belts and other fuel lines and said it all looked good no need to replace now.. It so nice to do business with someone that is honest and does what they say they are going to do and then some. Highly recommend these folks if you ever need work on your Onan.
  • I just had my 7500 1000 hour service done at Cummins Ocala. Found magnetic pieces from rotor also, and chewed the stator up. Replaced both parts, all hoses,clamps,belts, oils and filters.Completed in a day and 1/2.....

    Yes, its on the review site too!
  • Awesome. Give them props for the good work! People see those reviews (like google reviews).