Potential Thor Palazzo Purchase

The purchase from Camping World should be fine, but I never had much luck with their service department. My experience with their service - Once my rig waited for two weeks waiting on service. When I called to check on it, they had lost the paperwork and did not even know they had it on their lot. They destroyed an entire door replacing the lock. My motorhome automobile insurance had to pay for the new door. They rigged some heat shield apparatus for a bad generator that they never figured out was bad. The heat shield, they had jerry rigged, almost came apart while driving down the road. If I had not stopped and discovered it, it would have taken out my rear left tire and skirting. Their service may have improved in the last two years, but I refuse to take it to a Camping World service department ever again.