power awning problem

Well, as it turns out, it is a Carefree of Colorado unit. We just picked up the coach after a long, long process and lots of fun games. Anyway, haven't had time to really mess with it, but did come upon a tech bulletin in all the paper work. Kind of interesting. It says "if the awning will not fully extend, the rafters may need adjusting." They suggest the following "push extend button until awning is fully extended, then adjust rafters". They fail to mention how you get the awning to fully extend if the awning won't fully extend, but then again, I tend to over think these things.

Ken Gasbarri