You'll get assigned to a sales person round-robin. These are commissioned sales people and they get paid to sell RVs, not be consumer advocates.
I've shopped there before for diesel pushers. When I went, I'd say that MOST of them were not as described on the website - meaning non-smoking with cigarette holes and ozone treatment. Very Good condition with interior water damage, etc.
You need to put a refundable purchase contract in to be able to have them fully system tested and I believe they charge for the privilege.
I'm not saying it's a bad place to shop, but it IS a consignment shop. You need to be selective. Sometimes they do have records for some of their coaches.