I agree with "Executive" that you need a sit down, be calm, yet firm. When I took possession of my new 2005 Diplomat, (Paul Everett RV, Fresno) it had a few items they owed me (exterior window shades, sofa change and a couple of other small items). I took the coach home, four hours away, with the agreement I would find any other issues and come back to have the work done.
Approximately, one month later I made the appointment with a list of about 9 repairs, with half of those being simple things such as a light bulb replace and show me how to turn the map light on. The worse being, replace the rear roof A/C that didn't work. I was still working and went on my days off. They told me they could do it all in one day.
To make a long story short, on the afternoon of the second day, they weren't close to be being finished. Since I had no toad, I sat in the waiting area for two days listening to others complain about the horrific service. After having fruitless talks with the service manager I asked to speak to Paul Everett, the owner. To my surprise, he met with me. I politely explained the situation. He asked me to follow him and while we walked, he told me he just couldn't get a handle on running his service department and was looking for help from Monaco.
We walked into the service bay and he asked who the lead tech was on my coach. A guy answered up and he asked him what was left to do. It still needed the front shades and a roof A/C replaced. It was 2:00 pm. Paul Everett told them to have it out by 4:00pm. By 4:30pm, I was on the road. Luckily it never needed to go back to the dealer.
Moral of the story, be polite, yet firm and work your way up the ladder until you find someone with some juice! Make subtle requests like, how do I contact the district or factory rep.
