dougrainer wrote:
1. Your local dealer is BUSY. WHO gets prompt service? The customers that PAID the dealer for their unit. If service is not backed up, then ANY customer will be brought in as soon as possible
2. Any dealer that would tell a customer that you purchased elsewhere and will not service it has no idea about customer service. Now, a SALESMEN will tell a potential customer that you go elsewhere, then good luck getting prompt or any service under warranty. The Salesmen ARE NOT in charge of the service dept. IF the Service is busy then the usual response is "we are booked for 3 to 5 weeks".
3. NOT under warranty, the Service dept should have not put off any service work if they are not booked up.
4. There are a lot of items that warranty does NOT cover and if returned to the selling dealer, those items will be covered by that dealer. Go to another dealer and those items will be on YOUR dime.
5. MY pet peeve is the out of state dealers that did not do anything resembling a PDI and delivery because you got that great price and then drive it back and hand us a laundry list of defective items that the low ball dealer did not address or just stated to get it fixed at your local dealer. A LOT of those items are lot damage, removed parts and the OEM does NOT cover those items. So the Rv'er gets mad at the local dealer instead of that great low ball dealer. Doug
Very valid points for sure. I understand the dealers can be in a tough spot.
