Services at nonselling dealer
We are moving in next year from SE to NW. We will purchase new/newer RV in SE, and plan to travel for month or so on way to new home...Selling dealer will be out of picture and while in transit and wh...
Forum Discussion
Many decades back I was Regional Warranty Manager for major outdoor type international corporation. I was the one who approved/rejected/question the work. WE also "Certified" mechanics that impacted their labor warranty payments. My experience was way to often shops with no factory trained people, complained the most about what W cost them. The were dealers that welcomed the work as 90% of time lead to more sales and recommendations to friends to buy there.
Warranty was based on all reasonable investigation of issue, trained mechanics, tools needed at job and supplies on hand, parts on site. The better shops with least complaints across the board, did warranty work with attitude it lead to future sales.All had very good service managers with full support of owners and sales. Of course their customers came first, and they explained such, but did no attempt to stiff others.
That was decades ago in another similar type of industry, I wondered how it now is with RV as if we buy in SE, move to NE,reality is en-route and when finally moved, am somewhat concerned as to warranty, and further work. RV's rather complex so lots of separate areas for W, and wonder how well the "out the door and not our issues anymore dealers, or nationally franchised dealers, really operate. I had bud with $150K boat have all kinds of serious issues with W when he moved it from NE to SE..But it seems the "Mobile techs" that are certified by manufactures seems way to go unless we could find great dealer with well run shop at end of move., but about the eng/trans?
I know what to look for as far as shop conditions, attitude and service, setup and such from previous time in another similar industry.. and wonder what RV is like, but suspect approach to W not bought at dealership has not changed much for some who fail to note potential follow on sales. PS. been to court on a few in previous job, interesting stuff.
Warranty was based on all reasonable investigation of issue, trained mechanics, tools needed at job and supplies on hand, parts on site. The better shops with least complaints across the board, did warranty work with attitude it lead to future sales.All had very good service managers with full support of owners and sales. Of course their customers came first, and they explained such, but did no attempt to stiff others.
That was decades ago in another similar type of industry, I wondered how it now is with RV as if we buy in SE, move to NE,reality is en-route and when finally moved, am somewhat concerned as to warranty, and further work. RV's rather complex so lots of separate areas for W, and wonder how well the "out the door and not our issues anymore dealers, or nationally franchised dealers, really operate. I had bud with $150K boat have all kinds of serious issues with W when he moved it from NE to SE..But it seems the "Mobile techs" that are certified by manufactures seems way to go unless we could find great dealer with well run shop at end of move., but about the eng/trans?
I know what to look for as far as shop conditions, attitude and service, setup and such from previous time in another similar industry.. and wonder what RV is like, but suspect approach to W not bought at dealership has not changed much for some who fail to note potential follow on sales. PS. been to court on a few in previous job, interesting stuff.
