rgatijnet1 wrote:soren wrote:rgatijnet1 wrote:
So basically you are saying the OP lied and so did the others when they said that Todd was less than helpful, and, in one poster's opinion, a bit arrogant. Because YOU had a good experience, you believe EVERYONE has had a good experience with this company and it is all the customer's fault if there are any misunderstandings. If you want to stick up for the company that is fine, but other's also have their opinion of the company and their opinion is worth as much as yours. I'm a customer of ReadyBrake also, not an outsider.
Seriously, do you bother to read ANYTHING, or just bang on the keyboard? I never said the OP lied, I said you accused the owner of a company of being a liar, without any first hand knowledge of the facts. Big difference! As for Tod being less than helpful, I assume that you are referring to the tale of the guy who broke the plastic nipple off his cable, and admits the it "could of" been vandalized in the parking lot. Like any other plastic part on the exterior of your vehicle the manufacturer does not warranty it for life. Big surprise there, right? Now he calls the manufacturer and is told to buy a new cable since the kinked and smashed end of the old one, generally will not be able to be reinserted into the tube. He then orders and pays for the parts, gets a wild hair up his butt, and decides to make a new nipple and spend time working the kinked cable into the tube. He then refuses the parts he ordered, and paid for, and bad mouths the suppler. In your mind this is further proof of a arrogant and dishonest company. Sorry, if that doesn't pass the sniff test either. No doubt that at least two of you on this thread have a pretty odd way of viewing the world.
soren wrote:rgatijnet1 wrote:DrifterRV wrote:
Update, I talked to Todd at NSA and reminded him that when I had my failure problem that I was told that my only option was to purchase the new style coupler unit, He now says that I could sent my whole unit back they would have repaired it, that was not offered to me. I told him that he should stand up and fix the old units without trying to make money off of a warranty items he said that he would do so, also I told him that wasn't asking for any money back or anything else. All I wanted was for him to respect the stated Warranty. Hopefully he will comply.
Thank you for clarifying the situation. Now that we have both sides, it appears that ReadyBrake was originally trying to dodge the repair under their warranty. Only after it became public on this forum did the company respond and decided to stick by their warranty and do the right thing. I'm glad that it will all finally work out for you. Sometimes a company just needs a little push to honor their obligations.
Nice job, once again, slandering a well regarded company, based on your assumptions, which you somehow derived from two phone conversations that you were not a part of. Oddly enough, when I called Tod, and explained that I had a heavily worn tow bar, and asked what it would cost to rebuild it, he replied, "you get it here, we will rebuild it at no cost to you, and ship it back on our dime".
That certainly sounds like a scammer, right? :R Did you ever think that the fact that the guy took the time to jump on this thread, explain that it's all been an unfortunate misunderstanding, and make the offer to correct the problem, MEANS EXACTLY WHAT HE SAID IT MEANS. Man, you really take the cake.
soren wrote:rgatijnet1 wrote:DrifterRV wrote:
Update, I talked to Todd at NSA and reminded him that when I had my failure problem that I was told that my only option was to purchase the new style coupler unit, He now says that I could sent my whole unit back they would have repaired it, that was not offered to me. I told him that he should stand up and fix the old units without trying to make money off of a warranty items he said that he would do so, also I told him that wasn't asking for any money back or anything else. All I wanted was for him to respect the stated Warranty. Hopefully he will comply.
Thank you for clarifying the situation. Now that we have both sides, it appears that ReadyBrake was originally trying to dodge the repair under their warranty. Only after it became public on this forum did the company respond and decided to stick by their warranty and do the right thing. I'm glad that it will all finally work out for you. Sometimes a company just needs a little push to honor their obligations.
Nice job, once again, slandering a well regarded company, based on your assumptions, which you somehow derived from two phone conversations that you were not a part of. Oddly enough, when I called Tod, and explained that I had a heavily worn tow bar, and asked what it would cost to rebuild it, he replied, "you get it here, we will rebuild it at no cost to you, and ship it back on our dime".
That certainly sounds like a scammer, right? :R Did you ever think that the fact that the guy took the time to jump on this thread, explain that it's all been an unfortunate misunderstanding, and make the offer to correct the problem, MEANS EXACTLY WHAT HE SAID IT MEANS. Man, you really take the cake.
rgatijnet1 wrote:DrifterRV wrote:
Update, I talked to Todd at NSA and reminded him that when I had my failure problem that I was told that my only option was to purchase the new style coupler unit, He now says that I could sent my whole unit back they would have repaired it, that was not offered to me. I told him that he should stand up and fix the old units without trying to make money off of a warranty items he said that he would do so, also I told him that wasn't asking for any money back or anything else. All I wanted was for him to respect the stated Warranty. Hopefully he will comply.
Thank you for clarifying the situation. Now that we have both sides, it appears that ReadyBrake was originally trying to dodge the repair under their warranty. Only after it became public on this forum did the company respond and decided to stick by their warranty and do the right thing. I'm glad that it will all finally work out for you. Sometimes a company just needs a little push to honor their obligations.
