ReadyBrake Failure Coupler
I had a problem with Coupler on this tow bar system that loosened up and made the vehicle wander and jerk making noise, so I called the company and they said that some of there units had bad parts and...
Forum Discussion
DrifterRV wrote:
Update, I talked to Todd at NSA and reminded him that when I had my failure problem that I was told that my only option was to purchase the new style coupler unit, He now says that I could sent my whole unit back they would have repaired it, that was not offered to me. I told him that he should stand up and fix the old units without trying to make money off of a warranty items he said that he would do so, also I told him that wasn't asking for any money back or anything else. All I wanted was for him to respect the stated Warranty. Hopefully he will comply.
Thank you for clarifying the situation. Now that we have both sides, it appears that ReadyBrake was originally trying to dodge the repair under their warranty. Only after it became public on this forum did the company respond and decided to stick by their warranty and do the right thing. I'm glad that it will all finally work out for you. Sometimes a company just needs a little push to honor their obligations.
