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Mbrown's avatar
Mbrown
Explorer
Oct 08, 2014

Rv Manufacurer Customer Service

I find it very interesting with the RV world coming out of the Recession hit that just took place, that the Manufactures,Dealers, and Service centers Customer service is so dreadful.
Just spoke with my local Fleetwood dealer about some work and they said they are 6 to 8 weeks out for ANY service, and they sounded as if I was bugging THEM.
Had the same experience with Fleetwood themselves, they were extremely short and rude to a seamingly simple question.
Now that the industry is picking up again, you would think they would remember back 5-6 years.
They must think we Owe them or something :h

14 Replies

  • Mbrown wrote:
    Well, to be fair I did talk with Thor today regarding a particular model, and in the first 3 seconds I could tell that their Customer service was immensely better than Fleetwood, and I told them as much.

    "Customer service" is ALWAYS great when the customer is looking to buy a rig.

    It's after the sale that things generally go south.
  • Well, to be fair I did talk with Thor today regarding a particular model, and in the first 3 seconds I could tell that their Customer service was immensely better than Fleetwood, and I told them as much.
  • I have nothing but GREAT:B service from my Fleetwood Dealer. One HAPPY CAMPER
  • Maybe you simply have the wrong product. In the nine plus years I have owned my product I have nothing but positive experiences with the manufacturer.