RV World, Nokomis, FL

ok wife and i purchased our motorhome this past month and were very happy with the salesman...she did the bickering i am not good i buy with emotion and she knows that so she did good but for service i am not too happy...we live in jacksonville florida and if i could run down there and slap them i would..they have had the unit for 2 weeks now to change out a genny and a few other things...did find out the radiator on the unit (genny) sprung a leak so not entirely their fault but they are not good with commumication. they def don't know how to use email or the phone and they don't like me when i call either. will keep you posted

ok now this monday will be 3 weeks and when i try to talk to the service manager they put me through to the service writer...WTF...then i get this back it will never go back to them again....people...there is def a problem this this place. i should have looks at these reviews before i even went there...be cautious people something is not right with this place....oh they knew a week and a half ago that they were supposed to put front tires on this coach and they just ordered them today...REALLY

ok we just got it back yesterday (wednesday) they had it 3 full weeks and 2 days. I placed two calls to the service manager (still waiting for his return call) both service writers are very good at making excueses. Paid 5k extra for a diesel generator and we did not know at the time but they put in a 20 year old unit. can you believe it. so we are talking with the general manager to see if we can get our money back for it. when it left my jacks were slow going up so i asked if they would check them out and get back with me. well they put grease on them and now they will not work at all. Understand the wife and i really do like the rig, it is what we have been wanting but in now way did we think they would take advantage of us like they did. they could have returned my calls, addressed my concerns and been up front about the 20 year old generator they paid 2800 for....so be ware people....they are the true snake in the grass....

well the general manager has gotten back with us and said his staff did their jobs and said bob said that we lied and knew about everything and as of yet still have not heard from the service manager....go figure...anyway since i had it back the refrigerator does not want to get cold...the leveling jacks will not work at all....( they did before it went back to them) oh they greased them too now they will not work...it is currently at camper world in st augustine to get them fixed...one last thing about that generator...they told me they did a service on this unit and all they did was change the oil...the fuel filter has not been touched....camper world said it looks original???? now that is scary since it is so old....do not use this place if you can avoid it

jw9927 wrote:
well the general manager has gotten back with us and said his staff did their jobs and said bob said that we lied and knew about everything and as of yet still have not heard from the service manager....go figure...anyway since i had it back the refrigerator does not want to get cold...the leveling jacks will not work at all....( they did before it went back to them) oh they greased them too now they will not work...it is currently at camper world in st augustine to get them fixed...one last thing about that generator...they told me they did a service on this unit and all they did was change the oil...the fuel filter has not been touched....camper world said it looks original???? now that is scary since it is so old....do not use this place if you can avoid it

I would file a formal complaint with the Florida Dept of Business & Professional Regulation. DBPR. I wish I would have been a member when you first posted. People local to Nokomis will not go near the place. They are featured on our local news for poor business practices several times a year.

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Sounds like the typical RV deal/routine . Lack of knowledge on the customers part , opens the profit window for the dealer . If it is not in writing it is not binding .

The Florida Attorney General would have to close up 95% of the RV dealers for the same issues .

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so mr h345 am i supposed to understand your statement as to say the dealership is to have no moral obligation to be honest..sincere...trustworthy...just to sell the unit for the best price by any means possible? ???? and when the buyer realizes he has been taken well too bad for him??? your a friggin joke. I did my homework on these units that is why i settled on this one. i have been around these units since 87. I have done a lot of business with dealerships the past 35 years and never have i had one blatantly lie and deceive a customer. when you read the posts over you see that even the locals will not go there but you say it is the buyers fault....again...your a joke do you have a connection to the company??? I have on the other hand seen that ploy done by businesses to cover their butts.