pennysmom09 wrote:Shot-N-Az wrote:
Baloney. They publish all types of reviews as long as they are written within the guidelines of the website. I get tired of hearing that tripe.
Exactly. We use this site all the time and find it very useful. I read all the reviews, good and bad and pick out the info pertinent to our needs. Anything that sounds like a rant, I ignore.
Shot-N-Az wrote:
Baloney. They publish all types of reviews as long as they are written within the guidelines of the website. I get tired of hearing that tripe.
Shot-N-Az wrote:
I don't understand the need some have to spread false negative information about a website that exists solely to support this hobby/lifestyle. Bash it at your own peril.
The same holds true for a major truck stop chain that has dedicated RV lanes, a dump station, and a propane source--JUST FOR US!!! Who does that, and more importantly, why?
obgraham wrote:
Isn't that the whole point of any review?: I want to know if this writer's criticism is relevant to the way I would use that RVpark. A review that is all peachy/glorious doesn't help me as much as one which identifies problems.
That said, there's no need to get all hissy about a place just because there was a tree branch in the way or the clerk acted bored.
Two Jayhawks wrote:If that is actually how it went down, that is the singular most ridiculous, probably illegal, immoral, stupid, that business should be closed, policy I have ever heard of. Nothing personal, but I still doubt the validity of your statements. There simply can't be a business in operation today that cannot or will not correct a mistake. What if the mistake had been for $10,000 dollars instead of ten bucks? What if had been $10,000 in your favor? Doesn't make any sense and is fact so nonsensical it is really beyond my ability to comprehend such a policy.westernrvparkowner wrote:Mr.Mark wrote:I agree with your premise, but if an employee is not empowered to make that transaction, you really can't expect them to risk their job and make it anyway. It is my impression that the overcharge was not caught until later, possibly days later, which makes the transaction more difficult. Many parks operate without multiple levels of employees always on site. It is very possible the clerk, who was not empowered to make the refund, was the only person on duty at the time. Maybe the owner was "out of town". That could range from shopping for supplies in the next town over, to attending a meeting with the Chinese Premier in Beijing. Communication is often a fickle thing. I really don't believe that the park wouldn't correct a mistake as a matter of company policy. But it is very possible that the mistake couldn't be corrected at the moment it was brought to the clerk's attention.westernrvparkowner wrote:Two Jayhawks wrote:Could it be possible that it was the policy of the owners to not allow the clerk to refund charges and not actually the policy of the park to never issue a refund of erroneous charges? Almost all retail establishments have policies that certain refunds, cancellations and the like must be either done by a manager or at least signed off by a manager. That's why you get the 30 minute delays in line at Walmart while the clerk, the head cashier and the assistant manager have to sign in, type a couple of million characters and sign a dozen or so slips to correct an errant price in the database. Not allowing all employees to cancel or reverse transactions is just good security.Jim@HiTek wrote:Two Jayhawks wrote:
I use it all the time as well as post reviews. Positive reviews go live almost immediately while negative content usually get held for review. I have posted negative reviews and they have never failed to post. Below is probably as negative as I have ever posted. The CG was Dakota Ridge RV Park in Golden CO.
Date of Stay: April, 2016 - $69.00
Overall Rating:
We stayed one night only 4/21 and I was quite underwhelmed. Sites are tight and I always hated the Jack & Jill sites where you face your neighbor. Naturally they put us facing someone that actually lives in the RV. She was a great lady but we simply had no patio to speak of as our neighbor occupied it. We did have a broken concrete pad that was silly petite. It is exactly as wide as the wheels and right after the concrete ends was wet mud. Not blaming the CG as they had a huge snow event just days before. However for $70 a night maybe they should have poured more generous pads. Office overcharged us as they added $10 for two children and we have no children. They claimed we said we had children which was pure bunk as we simply have never had children period. They wouldn't refund as apparently their "corporate owner" doesn't allow refunds. We camped here in a 43' motorhome and we won't be back. We camped at Dakota Ridge RV Park in a Motorhome.
Wow...that review. What they did is steal from you. I certainly hope you contacted the State Attorney General and registered a complaint. Even if all they do is contact 'Corporate', a company officer has to answer the complaint, which often gets some positive action.
Hi Jim
I was still steamed when I got home so I dialed up my credit card customer service and protested the $10 charge. It was taken care of in 24 hrs.
Maybe the clerk on duty at the time misunderstood that just because she couldn't issue a refund didn't really mean that the park wouldn't issue a refund.
WPO, Well, I don't know how that clerk could misunderstand an overcharge. Giving the excuse of the 'out of town' corporate owner was ridiculous.
Sometimes you just have to take things into your own hands. The refund should have been made immediately by the clerk, it was their mistake. An audit of the clerk is probably done daily, the overcharge should not be the burden of the customer.
MM.
Gents it wasn't my intention to hijack this thread. We called in the reservation/payment to this RV park while traveling and the mistake was caught at check in and the office policy is STILL no refunds. Trust me, this is a big time corporate owned RV park with plenty of staff of hand. The conversation continued well into that evening with the highest ranking person at this park....their policy is no refunds.
TechWriter wrote:
To some, good WiFi and cable is important. If it's not important to you, then just ignore the review.
I certainly ignore some reviews.
westernrvparkowner wrote:Mr.Mark wrote:I agree with your premise, but if an employee is not empowered to make that transaction, you really can't expect them to risk their job and make it anyway. It is my impression that the overcharge was not caught until later, possibly days later, which makes the transaction more difficult. Many parks operate without multiple levels of employees always on site. It is very possible the clerk, who was not empowered to make the refund, was the only person on duty at the time. Maybe the owner was "out of town". That could range from shopping for supplies in the next town over, to attending a meeting with the Chinese Premier in Beijing. Communication is often a fickle thing. I really don't believe that the park wouldn't correct a mistake as a matter of company policy. But it is very possible that the mistake couldn't be corrected at the moment it was brought to the clerk's attention.westernrvparkowner wrote:Two Jayhawks wrote:Could it be possible that it was the policy of the owners to not allow the clerk to refund charges and not actually the policy of the park to never issue a refund of erroneous charges? Almost all retail establishments have policies that certain refunds, cancellations and the like must be either done by a manager or at least signed off by a manager. That's why you get the 30 minute delays in line at Walmart while the clerk, the head cashier and the assistant manager have to sign in, type a couple of million characters and sign a dozen or so slips to correct an errant price in the database. Not allowing all employees to cancel or reverse transactions is just good security.Jim@HiTek wrote:Two Jayhawks wrote:
I use it all the time as well as post reviews. Positive reviews go live almost immediately while negative content usually get held for review. I have posted negative reviews and they have never failed to post. Below is probably as negative as I have ever posted. The CG was Dakota Ridge RV Park in Golden CO.
Date of Stay: April, 2016 - $69.00
Overall Rating:
We stayed one night only 4/21 and I was quite underwhelmed. Sites are tight and I always hated the Jack & Jill sites where you face your neighbor. Naturally they put us facing someone that actually lives in the RV. She was a great lady but we simply had no patio to speak of as our neighbor occupied it. We did have a broken concrete pad that was silly petite. It is exactly as wide as the wheels and right after the concrete ends was wet mud. Not blaming the CG as they had a huge snow event just days before. However for $70 a night maybe they should have poured more generous pads. Office overcharged us as they added $10 for two children and we have no children. They claimed we said we had children which was pure bunk as we simply have never had children period. They wouldn't refund as apparently their "corporate owner" doesn't allow refunds. We camped here in a 43' motorhome and we won't be back. We camped at Dakota Ridge RV Park in a Motorhome.
Wow...that review. What they did is steal from you. I certainly hope you contacted the State Attorney General and registered a complaint. Even if all they do is contact 'Corporate', a company officer has to answer the complaint, which often gets some positive action.
Hi Jim
I was still steamed when I got home so I dialed up my credit card customer service and protested the $10 charge. It was taken care of in 24 hrs.
Maybe the clerk on duty at the time misunderstood that just because she couldn't issue a refund didn't really mean that the park wouldn't issue a refund.
WPO, Well, I don't know how that clerk could misunderstand an overcharge. Giving the excuse of the 'out of town' corporate owner was ridiculous.
Sometimes you just have to take things into your own hands. The refund should have been made immediately by the clerk, it was their mistake. An audit of the clerk is probably done daily, the overcharge should not be the burden of the customer.
MM.
Mr.Mark wrote:I agree with your premise, but if an employee is not empowered to make that transaction, you really can't expect them to risk their job and make it anyway. It is my impression that the overcharge was not caught until later, possibly days later, which makes the transaction more difficult. Many parks operate without multiple levels of employees always on site. It is very possible the clerk, who was not empowered to make the refund, was the only person on duty at the time. Maybe the owner was "out of town". That could range from shopping for supplies in the next town over, to attending a meeting with the Chinese Premier in Beijing. Communication is often a fickle thing. I really don't believe that the park wouldn't correct a mistake as a matter of company policy. But it is very possible that the mistake couldn't be corrected at the moment it was brought to the clerk's attention.westernrvparkowner wrote:Two Jayhawks wrote:Could it be possible that it was the policy of the owners to not allow the clerk to refund charges and not actually the policy of the park to never issue a refund of erroneous charges? Almost all retail establishments have policies that certain refunds, cancellations and the like must be either done by a manager or at least signed off by a manager. That's why you get the 30 minute delays in line at Walmart while the clerk, the head cashier and the assistant manager have to sign in, type a couple of million characters and sign a dozen or so slips to correct an errant price in the database. Not allowing all employees to cancel or reverse transactions is just good security.Jim@HiTek wrote:Two Jayhawks wrote:
I use it all the time as well as post reviews. Positive reviews go live almost immediately while negative content usually get held for review. I have posted negative reviews and they have never failed to post. Below is probably as negative as I have ever posted. The CG was Dakota Ridge RV Park in Golden CO.
Date of Stay: April, 2016 - $69.00
Overall Rating:
We stayed one night only 4/21 and I was quite underwhelmed. Sites are tight and I always hated the Jack & Jill sites where you face your neighbor. Naturally they put us facing someone that actually lives in the RV. She was a great lady but we simply had no patio to speak of as our neighbor occupied it. We did have a broken concrete pad that was silly petite. It is exactly as wide as the wheels and right after the concrete ends was wet mud. Not blaming the CG as they had a huge snow event just days before. However for $70 a night maybe they should have poured more generous pads. Office overcharged us as they added $10 for two children and we have no children. They claimed we said we had children which was pure bunk as we simply have never had children period. They wouldn't refund as apparently their "corporate owner" doesn't allow refunds. We camped here in a 43' motorhome and we won't be back. We camped at Dakota Ridge RV Park in a Motorhome.
Wow...that review. What they did is steal from you. I certainly hope you contacted the State Attorney General and registered a complaint. Even if all they do is contact 'Corporate', a company officer has to answer the complaint, which often gets some positive action.
Hi Jim
I was still steamed when I got home so I dialed up my credit card customer service and protested the $10 charge. It was taken care of in 24 hrs.
Maybe the clerk on duty at the time misunderstood that just because she couldn't issue a refund didn't really mean that the park wouldn't issue a refund.
WPO, Well, I don't know how that clerk could misunderstand an overcharge. Giving the excuse of the 'out of town' corporate owner was ridiculous.
Sometimes you just have to take things into your own hands. The refund should have been made immediately by the clerk, it was their mistake. An audit of the clerk is probably done daily, the overcharge should not be the burden of the customer.
MM.
westernrvparkowner wrote:Two Jayhawks wrote:Could it be possible that it was the policy of the owners to not allow the clerk to refund charges and not actually the policy of the park to never issue a refund of erroneous charges? Almost all retail establishments have policies that certain refunds, cancellations and the like must be either done by a manager or at least signed off by a manager. That's why you get the 30 minute delays in line at Walmart while the clerk, the head cashier and the assistant manager have to sign in, type a couple of million characters and sign a dozen or so slips to correct an errant price in the database. Not allowing all employees to cancel or reverse transactions is just good security.Jim@HiTek wrote:Two Jayhawks wrote:
I use it all the time as well as post reviews. Positive reviews go live almost immediately while negative content usually get held for review. I have posted negative reviews and they have never failed to post. Below is probably as negative as I have ever posted. The CG was Dakota Ridge RV Park in Golden CO.
Date of Stay: April, 2016 - $69.00
Overall Rating:
We stayed one night only 4/21 and I was quite underwhelmed. Sites are tight and I always hated the Jack & Jill sites where you face your neighbor. Naturally they put us facing someone that actually lives in the RV. She was a great lady but we simply had no patio to speak of as our neighbor occupied it. We did have a broken concrete pad that was silly petite. It is exactly as wide as the wheels and right after the concrete ends was wet mud. Not blaming the CG as they had a huge snow event just days before. However for $70 a night maybe they should have poured more generous pads. Office overcharged us as they added $10 for two children and we have no children. They claimed we said we had children which was pure bunk as we simply have never had children period. They wouldn't refund as apparently their "corporate owner" doesn't allow refunds. We camped here in a 43' motorhome and we won't be back. We camped at Dakota Ridge RV Park in a Motorhome.
Wow...that review. What they did is steal from you. I certainly hope you contacted the State Attorney General and registered a complaint. Even if all they do is contact 'Corporate', a company officer has to answer the complaint, which often gets some positive action.
Hi Jim
I was still steamed when I got home so I dialed up my credit card customer service and protested the $10 charge. It was taken care of in 24 hrs.
Maybe the clerk on duty at the time misunderstood that just because she couldn't issue a refund didn't really mean that the park wouldn't issue a refund.
