Scary Handling Problem

OK, so finally back on working on this problem. I tried to adjust the steering box myself, but there was such limited space around it that I didn't have enough room to get any leverage on the nut to loosen it so I could do the adjustment. SO, I called a place about 30 minutes away to see if they could work on it. The receptionist said "SURE!!" So, off we went. Two days later, I called to see what they had found. The guy said he won't let his workers adjust the steering box, so we should come get it. THANKS SO MUCH!! SO, I talked to a guy closer to where I live and he said "SURE!!" So, off we went. FIRST, he didn't have any tools that he could use to reach it, so had to get some. THEN, he thought he had it fixed, so I drove it and it was really loose with a lot of play in it now and the problem of not returning to center was still there. I went back and tried to explain ONCE AGAIN what I was experiencing ahd he said it needed a new steering box. Now, I can believe that, but I'm not sure if he knows what he's talking about or not. He's supposed to be checking on prices for a new one. In the meantime, I'm going to unhook the steering stabilizer and see if that does anything?? The saga continues.