Service appointments
Why does it take over two weeks to schedule an appointment to get service work done? I need to get the hydraulic jacks serviced. I had a retract failure alarm and a loss of hydraulic fluid. I am attem...
Forum Discussion
ncfd410 wrote:
The one I called who can get me in in 19 days said "our goal is to look at your vehicle within 3 days of it arriving and it usually takes two weeks to get parts.'
I understand the parts, but if it take two plus weeks to get an appointment why does it take three extra days to look at it? And if three days is their goal, how often do they not make the goal? And this is a Camping World facility. Or am I just that naive?
Sorry, having run large automobile dealerships for a living, this does not make sense FROM THEIR PERSPECTIVE.
Why in the world would they want to have the extra storage for 3 extra days of coach storage PLUS 2 weeks of coach storage for parts. BTW, what parts take 2 weeks to arrive-- are they coming from New Zealand? Central Africa?
Yes, I can see ground transportation time delay with an offer to customer to pay upgrade to shorten the wait.
The correct way to do it is for the service writer to open an RO (Repair Order) on a coach as soon as it comes in. Dispatch to a tech to diagnose and order parts-- fix if minor or parts in stock. Park out of the way if waiting for parts. Parts department to update service writer/dispatcher daily on parts status for all vehicles in for service.
Now, the delay between customer initial phone call and service appointment has to do with: number of techs, service load as well as how organized the service department/parts departments are.
Pretty basic-- the more coaches they service on a timely basis, the more money they make and more customers they make happy.
THIS AIN'T ROCKET SCIENCE.
