Several observations from a satisfied Sprinter owner:
- I find it amusing that people claim Mercedes dealers (or Dodge/Freightliner dealers for older Sprinters) are required for any service. Warranty, yes but we had little need for warranty service. I have had alignment done at a tire store with no qualms on their part. I have had a turbo resonator (admittedly a simple job) replaced at a Goodyear tire store that had access to online shop manuals.
- Listen to Sprinter owners regarding their experience, good or bad. Discount any others.
- As others have commented, we chose a Sprinter based on both the tall, all metal base van for floor plans we liked and the expected Sprinter reliability and fuel economy. We have not been disappointed in any of these expectations.
- We have only used Dodge dealers (due to our model Sprinter) for the 10K service intervals but have never experienced any of these outlandish charges. Mercedes dealers are beyond my experience level.
- Dealer service costs are increasingly expensive for all vehicles. Informed decisions on what is really required and pertinent as opposed to all they would like to do should always be the case as should be considerations of alternative service sources.