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Nomad

Sep 15, 2020

Stairs not working

In the 3 years I have had this motorhome, I have had problems with the stairs 4 times now. I have had the motor replaced, the controller replaced, some type of gear replaced, etc. Now they are messed up again. I have included a picture. We took a trip last weekend and when I got to the RV park, the stairs extended but wouldn't retract all the way. Once they get stuck like this, most of the time the stairs won't come out again but about every 10th opening of the door, they will extend. But when they retract, they only retract part way. The stairs are lubricated and I can push them up easy to the fully retracted position.

I am about to give up on them and disconnect them preeminently and just use a step that we recently purchase but I'd like to fix them one more time. Any suggestions on how to go about troubleshooting?

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not working","id":"message:3423526","revisionNum":1,"repliesCount":19,"author":{"__ref":"User:user:1948"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"conversation":{"__ref":"Conversation:conversation:3423526"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3423526"},"body":"In the 3 years I have had this motorhome, I have had problems with the stairs 4 times now. I have had the motor replaced, the controller replaced, some type of gear replaced, etc. Now they are messed up again. I have included a picture. We took a trip last weekend and when I got to the RV park, the stairs extended but wouldn't retract all the way. Once they get stuck like this, most of the time the stairs won't come out again but about every 10th opening of the door, they will extend. But when they retract, they only retract part way. The stairs are lubricated and I can push them up easy to the fully retracted position.

I am about to give up on them and disconnect them preeminently and just use a step that we recently purchase but I'd like to fix them one more time. Any suggestions on how to go about troubleshooting?

","body@stringLength":"905","rawBody":"In the 3 years I have had this motorhome, I have had problems with the stairs 4 times now. I have had the motor replaced, the controller replaced, some type of gear replaced, etc. Now they are messed up again. I have included a picture. We took a trip last weekend and when I got to the RV park, the stairs extended but wouldn't retract all the way. Once they get stuck like this, most of the time the stairs won't come out again but about every 10th opening of the door, they will extend. But when they retract, they only retract part way. The stairs are lubricated and I can push them up easy to the fully retracted position.

I am about to give up on them and disconnect them preeminently and just use a step that we recently purchase but I'd like to fix them one more time. Any suggestions on how to go about troubleshooting?

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text-transform: none;\n\n &:hover {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n }\n }\n }\n }\n }\n}\n\n.footer-terms {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: $theme-space-small 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n padding: 0;\n }\n\n > .row {\n padding-bottom: $theme-space-small;\n\n @media screen and (min-width: 992px) {\n padding-bottom: $theme-space-base;\n }\n\n &.footer-terms-order-1 {\n order: 1;\n }\n\n &.footer-terms-order-2 {\n order: 2;\n }\n }\n}\n\n.footer-bottom {\n @media screen and (min-width: 992px) {\n padding-top: $theme-space-small;\n }\n\n .footer-bottom-list-center {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n float: none;\n margin: 0 auto;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n display: inline;\n padding: 0 $theme-space-base;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid $goodsam-gray-700;\n padding: 0;\n\n &:first-child a {\n padding-left: 0;\n }\n\n &:last-child {\n border-right: 0;\n\n a {\n padding-right: 0;\n }\n }\n }\n\n a {\n display: inline-block;\n font-size: $theme-type-size-small;\n padding: $theme-space-small;\n\n @media screen and (min-width: 992px) {\n display: inline;\n font-size: $theme-type-size-xsmall;\n padding: 0 12px 0 $theme-space-small;\n }\n }\n }\n }\n}\n\n.copyright {\n color: $goodsam-gray-footer;\n font-size: $theme-type-size-base;\n margin-bottom: 0;\n\n @media screen and (min-width: 992px) {\n margin-bottom: $theme-space-small;\n }\n}\n\n#gsFooterSocial,\n.gsFooterSocial {\n background: $goodsam-gray-200;\n padding: 0 calc($theme-space-small + $theme-space-xsmall);\n .footerSocialItems,\n #footerSocialItems {\n text-align: center;\n\n @media screen and (min-width: 767px) {\n text-align: left;\n }\n }\n\n .footerSocialItems ul,\n #footerSocialItems ul {\n list-style-type: none;\n margin: auto;\n padding-left: 0;\n\n li {\n display: inline;\n margin: 0 $theme-space-small;\n }\n }\n}\n","texts":{"custom.footer.col01.text.01":"Home","custom.footer.col01.url.01":"https://www.goodsam.com/","custom.footer.col01.text.02":"About Us","custom.footer.col01.url.02":"https://www.goodsam.com/about/","custom.footer.col01.text.03":"Contact Us","custom.footer.col01.url.03":"https://www.goodsam.com/contact","custom.footer.col01.text.04":"FAQ","custom.footer.col01.url.04":"https://www.goodsam.com/faq/","custom.footer.col01.text.05":"Site Map","custom.footer.col01.url.05":"https://www.goodsam.com/site-map.aspx","custom.footer.col02.text.01":"Code of Conduct","custom.footer.col02.url.01":"https://www.goodsam.com/code-of-conduct.aspx","custom.footer.col02.text.02":"Affiliate Program","custom.footer.col02.url.02":"https://www.goodsam.com/affiliate/","custom.footer.col02.text.03":"Become a Good Sam Campground","custom.footer.col02.url.03":"https://www.goodsamnetwork.com/","custom.footer.col02.text.04":"Good Sam Rewards Visa","custom.footer.col02.url.04":"https://www.goodsam.com/creditcard/","custom.footer.col02.text.05":"About Marcus Lemonis","custom.footer.col02.url.05":"https://www.goodsam.com/about-marcus-lemonis/","custom.footer.col03.text.01":"RV Sales","custom.footer.col03.url.01":"https://rv.campingworld.com/","custom.footer.col03.text.02":"RV Gear","custom.footer.col03.url.02":"https://www.campingworld.com/shop/","custom.footer.col03.text.03":"RV Maintenance & Repair","custom.footer.col03.url.03":"https://rv.campingworld.com/service/","custom.footer.col03.text.04":"Good Sam Membership & Services","custom.footer.col03.url.04":"https://www.goodsam.com/","custom.footer.col03.text.05":"Campground Solutions","custom.footer.col03.url.05":"https://campgroundsolutions.goodsam.com/","custom.footer.col04.text.01":"Helpful Articles and Tips","custom.footer.col04.url.01":"https://www.goodsam.com/article","custom.footer.col05.text.01":"Good Sam Apps","custom.footer.col05.url.01":"https://www.goodsam.com/rv-camping-apps/","custom.footer.col05.text.02":"Take Good Sam apps on your next RV Trip!","custom.footer.col05.url.02":"https://www.goodsam.com/rv-camping-apps/","custom.footer.col06.text.01":"Customer Service Phone Number:","custom.footer.col06.phone.number":"866-205-7451","custom.footer.col06.text.02":"Club contact number 866-205-7451","custom.footer.col06.url.02":"tel:866-205-7451","custom.footer.row01.logo.text":"Good Sam Home","custom.footer.row01.text.01":"Blog","custom.footer.row01.url.01":"http://blog.goodsam.com/","custom.footer.row01.text.02":"Careers","custom.footer.row01.url.02":"https://www.campingworldcareers.com/","custom.footer.row01.text.03":"Contact Us","custom.footer.row01.text.toggle":"Click to expand","custom.footer.row01.text.04":"Good Sam","custom.footer.row01.url.04":"https://www.goodsam.com/contact/","custom.footer.row01.text.05":"Camping World","custom.footer.row01.url.05":"https://www.campingworld.com/contact/","custom.footer.row01.text.06":"RV Sales","custom.footer.row01.url.06":"https://rv.campingworld.com/contact","custom.footer.row02.text.01":"Privacy Policy","custom.footer.row02.url.01":"https://www.goodsam.com/privacy-policy.aspx","custom.footer.row02.text.02":"California Privacy Rights","custom.footer.row02.url.02":"https://www.goodsam.com/privacy-policy.aspx#calinevada","custom.footer.row02.text.03":"Investor Relations","custom.footer.row02.url.03":"http://investor.campingworld.com","custom.footer.row02.text.04":"Terms of Use","custom.footer.row02.url.04":"https://www.goodsam.com/terms.aspx","custom.footer.row02.text.05":"Accessibility Commitment","custom.footer.row02.url.05":"https://www.goodsam.com/accessibility-commitment.aspx","custom.footer.row02.text.06":"Team Member Assistance","custom.footer.row02.url.06":"https://www.goodsam.com/helping-hand","custom.footer.social.facebook.text":"Facebook","custom.footer.social.facebook.url":"https://www.facebook.com/GoodSam","custom.footer.social.twitter.text":"Twitter","custom.footer.social.twitter.url":"https://twitter.com/GoodSam","custom.footer.social.youtube.text":"YouTube","custom.footer.social.youtube.url":"https://www.youtube.com/user/goodsamrvers","custom.footer.social.instagram.text":"Instagram","custom.footer.social.instagram.url":"https://www.instagram.com/goodsam/?hl=en","custom.footer.social.pinterest.text":"Pinterest","custom.footer.social.pinterest.url":"https://www.pinterest.com/goodsam/","custom-community-footer-copyright.text":"© {0} Good Sam Enterprises, LLC. All rights reserved."},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.CustomFooter","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_CustomFooter_footer-wrapper_hp49n_21 {\n background: #474442;\n\n a {\n color: #dfdfdf;\n font-weight: 100;\n\n &:focus,\n &:hover {\n color: #dfdfdf;\n }\n }\n}\n.custom_widget_CustomFooter_sr-only_hp49n_34 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n margin: -0.0625rem;\n padding: 0;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n.custom_widget_CustomFooter_footer_hp49n_21 {\n line-height: 1.25rem;\n /* margin-left: auto;\n\tmargin-right: auto;\n\tpadding-left: $bootstrap-padding;\n\tpadding-right: $bootstrap-padding; */\n}\n.custom_widget_CustomFooter_container_hp49n_52 {\n margin-left: auto;\n margin-right: auto;\n max-width: 73.125rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n}\n.custom_widget_CustomFooter_row_hp49n_60 {\n /* HOTFIX - PSDS-32115 - Remove negative margins to fix mobile display */\n\n &::after {\n clear: both;\n }\n\n &::after,\n &::before {\n content: ' ';\n display: table;\n }\n}\n.custom_widget_CustomFooter_col_hp49n_74 {\n float: left;\n min-height: 0.0625rem;\n padding-left: 0.9375rem;\n padding-right: 0.9375rem;\n position: relative;\n}\n.custom_widget_CustomFooter_col-xs-10_hp49n_82,\n.custom_widget_CustomFooter_col-sm-10_hp49n_83 {\n width: 83.33333333%;\n}\n.custom_widget_CustomFooter_col-xs-12_hp49n_87,\n.custom_widget_CustomFooter_col-sm-4_hp49n_88,\n.custom_widget_CustomFooter_col-sm-12_hp49n_89,\n.custom_widget_CustomFooter_col-md-2_hp49n_90,\n.custom_widget_CustomFooter_col-md-8_hp49n_91,\n.custom_widget_CustomFooter_col-md-10_hp49n_92,\n.custom_widget_CustomFooter_col-md-12_hp49n_93,\n.custom_widget_CustomFooter_col-lg-2_hp49n_94,\n.custom_widget_CustomFooter_col-lg-8_hp49n_95,\n.custom_widget_CustomFooter_col-lg-12_hp49n_96 {\n width: 100%;\n}\n@media screen and (min-width: 767px) {\n .custom_widget_CustomFooter_col-md-2_hp49n_90 {\n width: 16.66666667%;\n }\n\n .custom_widget_CustomFooter_col-md-8_hp49n_91 {\n width: 66.66666667%;\n }\n\n .custom_widget_CustomFooter_col-md-10_hp49n_92 {\n width: 83.33333333%;\n }\n\n .custom_widget_CustomFooter_col-md-12_hp49n_93 {\n width: 100%;\n }\n}\n@media screen and (min-width: 992px) {\n .custom_widget_CustomFooter_col-lg-2_hp49n_94 {\n width: 16.66666667%;\n }\n\n .custom_widget_CustomFooter_col-lg-4_hp49n_123 {\n /* faking it; should be 33.33333333% */\n width: 25%;\n }\n\n .custom_widget_CustomFooter_col-lg-8_hp49n_95 {\n /* faking it; should be 66.66666667% */\n width: 75%;\n }\n\n .custom_widget_CustomFooter_col-lg-10_hp49n_133 {\n width: 83.33333333%;\n }\n\n .custom_widget_CustomFooter_col-lg-12_hp49n_96 {\n width: 100%;\n }\n}\n.custom_widget_CustomFooter_pull-left_hp49n_142 {\n float: left;\n width: 100%;\n\n @media screen and (min-width: 767px) {\n float: none;\n width: auto;\n }\n\n @media screen and (min-width: 992px) {\n float: left;\n }\n}\n.custom_widget_CustomFooter_pad-bottom-20_hp49n_156 {\n padding-bottom: 1.25rem;\n}\n.custom_widget_CustomFooter_pad-top-20_hp49n_160 {\n padding-top: 1.25rem;\n}\n.custom_widget_CustomFooter_pad-top-30_hp49n_164 {\n padding-top: calc(0.9375rem * 2);\n}\n.custom_widget_CustomFooter_pad-top-40_hp49n_168 {\n @media screen and (min-width: 992px) {\n padding-top: 2.5rem;\n }\n}\n.custom_widget_CustomFooter_margin-left-20_hp49n_174 {\n @media screen and (min-width: 992px) {\n margin-left: 1.25rem;\n }\n}\n.custom_widget_CustomFooter_margin-top-20_hp49n_180 {\n @media screen and (min-width: 992px) {\n margin-top: 1.25rem;\n }\n}\n.custom_widget_CustomFooter_text-center_hp49n_186 {\n text-align: center;\n}\n.custom_widget_CustomFooter_text-right_hp49n_190 {\n text-align: right;\n}\n.custom_widget_CustomFooter_text-smaller_hp49n_194,\n.custom_widget_CustomFooter_text-small_hp49n_194 {\n font-size: 0.75rem;\n}\n.custom_widget_CustomFooter_text-large_hp49n_199 {\n font-size: 1.25rem;\n}\n.custom_widget_CustomFooter_footer-contact_hp49n_203 {\n p {\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n .custom_widget_CustomFooter_text-small_hp49n_194 {\n @media screen and (max-width: 991px) {\n font-size: 1rem;\n }\n }\n }\n\n .custom_widget_CustomFooter_icon-gs-app_hp49n_221 {\n margin-right: 1.25rem;\n max-width: 2.375rem;\n padding-right: 0.125rem;\n padding-top: 0.125rem;\n\n @media screen and (min-width: 992px) {\n margin-left: 8.75rem;\n margin-right: 0;\n }\n }\n\n .custom_widget_CustomFooter_gsi-icon-phone_hp49n_233 {\n margin-bottom: -0.125rem;\n margin-right: 0.625rem;\n max-height: 1.25rem;\n width: 1.25rem;\n\n @media screen and (min-width: 992px) {\n margin-right: 0;\n }\n }\n}\n.custom_widget_CustomFooter_footer-link_hp49n_245 {\n a,\n button {\n color: #dfdfdf;\n padding: 0 0.75rem 0 0.625rem;\n }\n\n li:last-child a {\n padding-right: 0;\n }\n}\n.custom_widget_CustomFooter_footer-top-links_hp49n_257 {\n padding-left: 0;\n list-style: none;\n display: flex;\n flex-direction: row;\n justify-content: center;\n align-items: center;\n flex-wrap: wrap;\n margin-bottom: 0.625rem;\n font-size: 1rem;\n\n @media screen and (max-width: 480px) {\n flex-direction: column;\n }\n\n @media screen and (min-width: 992px) {\n display: block;\n }\n\n li {\n margin-bottom: 1.25rem;\n padding: 0 1.25rem;\n\n @media screen and (min-width: 992px) {\n padding: 0;\n }\n }\n}\n.custom_widget_CustomFooter_footer-top_hp49n_257 {\n border-bottom: 2px solid #c7c7c7;\n display: block;\n margin: auto;\n padding-top: 0.625rem;\n text-align: center;\n\n @media screen and (min-width: 992px) {\n text-align: left;\n }\n\n .custom_widget_CustomFooter_footer-logo_hp49n_297 {\n max-height: 3.75rem;\n max-width: 8.75rem;\n padding: 0.625rem;\n padding-left: 0;\n padding-top: 0;\n }\n\n .custom_widget_CustomFooter_footer-list_hp49n_305 {\n display: flex;\n justify-content: center;\n align-items: center;\n list-style: none;\n margin-bottom: 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n float: right;\n }\n\n li {\n display: inline-block;\n padding: 0.625rem 0.3125rem;\n\n @media screen and (min-width: 992px) {\n border-right: 1px solid #666;\n float: left;\n padding: 0;\n\n &:last-child {\n border-right: 0;\n }\n }\n\n a,\n button {\n font-size: 0.75rem;\n text-transform: uppercase;\n\n @media screen and (max-width: 768px) {\n display: block;\n padding: 0.625rem;\n }\n\n @media screen and (min-width: 992px) {\n font-size: 0.875rem;\n }\n }\n\n .custom_widget_CustomFooter_dropup_hp49n_346 {\n background-clip: padding-box;\n border: none;\n font-size: 0.875rem;\n list-style: none;\n padding-left: 0.3125rem;\n position: relative;\n\n @media screen and (min-width: 992px) {\n float: left;\n }\n\n &:hover {\n .custom_widget_CustomFooter_dropdown-menu_hp49n_359 {\n display: block;\n }\n }\n }\n\n .custom_widget_CustomFooter_footer-dropup-toggle_hp49n_365 {\n background: none;\n border: 0;\n padding: 0;\n\n .custom_widget_CustomFooter_fa-angle-up_hp49n_370 {\n /* @include li-icon ($fa-var-angle-up, $pseudo: before, $size: $theme-type-size-base, $color: $goodsam-gray-footer);\n padding-left: $theme-space-xsmall;\n padding-right: $theme-space-xsmall; */\n }\n }\n\n .custom_widget_CustomFooter_dropdown-menu_hp49n_359 {\n background-color: #fff;\n border-radius: 0.25rem;\n bottom: 100%;\n margin: 0.125rem 0 0;\n min-width: 10rem;\n padding: 0.3125rem 0;\n position: absolute;\n right: 0;\n\n li {\n border-right: 0;\n float: none;\n text-align: left;\n\n @media screen and (max-width: 768px) {\n display: block;\n }\n\n a {\n color: #474442;\n display: block;\n text-transform: none;\n\n &:hover {\n outline: 5px auto -webkit-focus-ring-color;\n outline-offset: -2px;\n }\n }\n }\n }\n }\n }\n}\n.custom_widget_CustomFooter_footer-terms_hp49n_412 {\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n padding: 0.625rem 0;\n\n @media screen and (min-width: 992px) {\n display: block;\n padding: 0;\n }\n\n > .custom_widget_CustomFooter_row_hp49n_60 {\n padding-bottom: 0.625rem;\n\n @media screen and (min-width: 992px) {\n padding-bottom: 1.25rem;\n }\n\n &.custom_widget_CustomFooter_footer-terms-order-1_hp49n_431 {\n 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dougrainer wrote:
I work on Hundreds of Kwikee steps every year and have for 40 years. Since they changed the controller about 20 years ago to a new style, I have NOT replaced a controller in all that time. New style Controllers are replaced either due to incompetance when attempting to fix(they burn it out by connecting or hot wiring wires) or they just want to sell a part. Motors? all the time. 2 sets in 3 years? IMPOSSIBLE. Doug

The local RV service center I took the motorhome to was surprised that I had the stairs worked on so many times. The first time the controller/motor was replaced was by a mobile repair tech. The stairs had also been worked on by camping world 3 times (they never replaced any parts though). The place that fixed it this time I trust. They are a local family owned business and I have taken my motorhome there several times now and their work is very good and they charge a fair price. Who knows, maybe the mobile tech messed something up when he worked on them last time. I think he said the controller was bad and when he replaced it, the stairs still didn't work so he replaced the motor and that fixed it. It was covered under warranty (except the labor since I had a mobile tech do the work) so I didn't think much of it at the time. I am just hoping they stay fixed this time.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423545_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:50968":{"__typename":"User","id":"user:50968","uid":50968,"login":"dougrainer","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2007-06-11T11:48:09.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-1.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:39"},"entityType":"USER","eventPath":"community:feyqc97479/user:50968"},"ModerationData:moderation_data:3423544":{"__typename":"ModerationData","id":"moderation_data:3423544","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423544":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50968"},"id":"message:3423544","revisionNum":1,"uid":3423544,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423544"},"body":"I work on Hundreds of Kwikee steps every year and have for 40 years. Since they changed the controller about 20 years ago to a new style, I have NOT replaced a controller in all that time. New style Controllers are replaced either due to incompetance when attempting to fix(they burn it out by connecting or hot wiring wires) or they just want to sell a part. Motors? all the time. 2 sets in 3 years? IMPOSSIBLE. Doug","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-12T10:54:14.000-07:00","lastPublishTime":"2020-10-12T10:54:14.000-07:00","metrics":{"__typename":"MessageMetrics","views":1166},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423544","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"419","rawBody":"I work on Hundreds of Kwikee steps every year and have for 40 years. Since they changed the controller about 20 years ago to a new style, I have NOT replaced a controller in all that time. New style Controllers are replaced either due to incompetance when attempting to fix(they burn it out by connecting or hot wiring wires) or they just want to sell a part. Motors? all the time. 2 sets in 3 years? IMPOSSIBLE. Doug","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423544_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:3423543":{"__typename":"ModerationData","id":"moderation_data:3423543","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423543":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1948"},"id":"message:3423543","revisionNum":1,"uid":3423543,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423543"},"body":"OP here. Thought I would update on my stair fix. I finally was able to get the motorhome to a local dealer and they said both the motor and controller were bad. They tried just replacing the motor but no luck. They purchased a \"kit\" which cost $450. The stairs are working again. They are actually working very well now, very smooth. The stairs had always been a little jerky-jerky before and now they come out and go in very smooth. Hopefully they will stay working now! This is the second motor and controller replacement since I purchased the motorhome new in 2017.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-10-12T07:53:31.000-07:00","lastPublishTime":"2020-10-12T07:53:31.000-07:00","metrics":{"__typename":"MessageMetrics","views":1165},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423543","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"579","rawBody":"OP here. Thought I would update on my stair fix. I finally was able to get the motorhome to a local dealer and they said both the motor and controller were bad. They tried just replacing the motor but no luck. They purchased a \"kit\" which cost $450. The stairs are working again. They are actually working very well now, very smooth. The stairs had always been a little jerky-jerky before and now they come out and go in very smooth. Hopefully they will stay working now! This is the second motor and controller replacement since I purchased the motorhome new in 2017.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423543_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:41":{"__typename":"Rank","id":"rank:41","position":33,"name":"Explorer II","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:355877":{"__typename":"User","id":"user:355877","uid":355877,"login":"RLS7201","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2002-10-26T20:51:29.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-9.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:41"},"entityType":"USER","eventPath":"community:feyqc97479/user:355877"},"ModerationData:moderation_data:3423542":{"__typename":"ModerationData","id":"moderation_data:3423542","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423542":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:355877"},"id":"message:3423542","revisionNum":1,"uid":3423542,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423542"},"body":"From looking at your picture, the steps are not centered in the opining, indicating that they have been bent to the rear.

Richard","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"132","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-20T16:22:18.000-07:00","lastPublishTime":"2020-09-20T16:22:18.000-07:00","metrics":{"__typename":"MessageMetrics","views":1164},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423542","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"140","rawBody":"From looking at your picture, the steps are not centered in the opining, indicating that they have been bent to the rear.

Richard","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423542_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:2884":{"__typename":"User","id":"user:2884","uid":2884,"login":"wa8yxm","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2006-07-04T17:54:30.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-6.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:40"},"entityType":"USER","eventPath":"community:feyqc97479/user:2884"},"ModerationData:moderation_data:3423541":{"__typename":"ModerationData","id":"moderation_data:3423541","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423541":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2884"},"id":"message:3423541","revisionNum":1,"uid":3423541,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423541"},"body":"IF for any reason the step assembly is bent it can bind and do that
Mine are like that. The problem is such that I have a manual \"Door switch\" that I flip and assist the steps in closing with my toe.. They come out ok But it's one giant step to get in and out when they are retracted.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-20T15:07:21.000-07:00","lastPublishTime":"2020-09-20T15:07:21.000-07:00","metrics":{"__typename":"MessageMetrics","views":1163},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423541","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"290","rawBody":"IF for any reason the step assembly is bent it can bind and do that
Mine are like that. The problem is such that I have a manual \"Door switch\" that I flip and assist the steps in closing with my toe.. They come out ok But it's one giant step to get in and out when they are retracted.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423541_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:3423540":{"__typename":"ModerationData","id":"moderation_data:3423540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423540":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1948"},"id":"message:3423540","revisionNum":1,"uid":3423540,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423540"},"body":"

Mile High wrote:
Wow, that seems like a super excessive amount of trouble with the steps. Is there road dirt or water getting thrown up on the motor or something?

No. The motorhome is stored in an enclosed garage. I don't think we have ever even driven on a dirt road. I live in Florida and we do get a lot of rain but the motorhome is kept clean and the stairs are lubricated and move freely when I manually move them.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-20T06:29:07.000-07:00","lastPublishTime":"2020-09-20T06:29:07.000-07:00","metrics":{"__typename":"MessageMetrics","views":1163},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423540","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"465","rawBody":"

Mile High wrote:
Wow, that seems like a super excessive amount of trouble with the steps. Is there road dirt or water getting thrown up on the motor or something?

No. The motorhome is stored in an enclosed garage. I don't think we have ever even driven on a dirt road. I live in Florida and we do get a lot of rain but the motorhome is kept clean and the stairs are lubricated and move freely when I manually move them.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423540_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:340":{"__typename":"User","id":"user:340","uid":340,"login":"Mile_High","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2008-02-05T20:06:29.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-8.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:42"},"entityType":"USER","eventPath":"community:feyqc97479/user:340"},"ModerationData:moderation_data:3423539":{"__typename":"ModerationData","id":"moderation_data:3423539","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423539":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:340"},"id":"message:3423539","revisionNum":1,"uid":3423539,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423539"},"body":"Wow, that seems like a super excessive amount of trouble with the steps. Is there road dirt or water getting thrown up on the motor or something?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"146","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-19T18:47:58.000-07:00","lastPublishTime":"2020-09-19T18:47:58.000-07:00","metrics":{"__typename":"MessageMetrics","views":1163},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423539","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"146","rawBody":"Wow, that seems like a super excessive amount of trouble with the steps. Is there road dirt or water getting thrown up on the motor or something?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423539_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:3423538":{"__typename":"ModerationData","id":"moderation_data:3423538","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423538":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1948"},"id":"message:3423538","revisionNum":1,"uid":3423538,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423538"},"body":"Thanks for all the advice. I am going to the storage garage this weekend to see if I can get them going again. The motorhome is only 3 years old (2018) and this is the 4th or 5th time I have had issues with these steps. I'm about ready to just use some heavy duty zip ties and tie up the stairs and be done with them. I have a double collapsible stair that I keep stored inside the compartment right outside the door so those might become my new stairs!

Burch","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-18T05:27:54.000-07:00","lastPublishTime":"2020-09-18T05:27:54.000-07:00","metrics":{"__typename":"MessageMetrics","views":1161},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423538","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"474","rawBody":"Thanks for all the advice. I am going to the storage garage this weekend to see if I can get them going again. The motorhome is only 3 years old (2018) and this is the 4th or 5th time I have had issues with these steps. I'm about ready to just use some heavy duty zip ties and tie up the stairs and be done with them. I have a double collapsible stair that I keep stored inside the compartment right outside the door so those might become my new stairs!

Burch","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423538_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:3423537":{"__typename":"ModerationData","id":"moderation_data:3423537","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423537":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50968"},"id":"message:3423537","revisionNum":1,"uid":3423537,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423537"},"body":"

Coach Cleats wrote:
Did u check the magnets on the screen door and/or front door. Sometimes they are located on the door frame. If they broke or fell off that could be the problem.

A quick way to determine this is to open and close the door with the engine running. IF the round amber under step light goes ON and OFF when opening and closing the door, the Magnet system is GOOD. Doug","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-09-17T16:16:13.000-07:00","lastPublishTime":"2020-09-17T16:16:13.000-07:00","metrics":{"__typename":"MessageMetrics","views":1161},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"grouphub:Motorhomes/category:TRAVELCENTER/community:feyqc97479board:Motorhomesforum-board/message:3423526/message:3423537","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"425","rawBody":"

Coach Cleats wrote:
Did u check the magnets on the screen door and/or front door. Sometimes they are located on the door frame. If they broke or fell off that could be the problem.

A quick way to determine this is to open and close the door with the engine running. IF the round amber under step light goes ON and OFF when opening and closing the door, the Magnet system is GOOD. Doug","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423537_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:201116":{"__typename":"User","id":"user:201116","uid":201116,"login":"bob_nestor","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2005-05-08T17:05:41.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.goodsam.com/t5/s/feyqc97479/m_assets/avatars/default/avatar-2.svg?time=1737155183000"},"rank":{"__ref":"Rank:rank:40"},"entityType":"USER","eventPath":"community:feyqc97479/user:201116"},"ModerationData:moderation_data:3423536":{"__typename":"ModerationData","id":"moderation_data:3423536","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3423536":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:201116"},"id":"message:3423536","revisionNum":1,"uid":3423536,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Motorhomesforum-board"},"parent":{"__ref":"ForumTopicMessage:message:3423526"},"conversation":{"__ref":"Conversation:conversation:3423526"},"subject":"Re: Stairs not working","moderationData":{"__ref":"ModerationData:moderation_data:3423536"},"body":"

Coach Cleats wrote:
Did u check the magnets on the screen door and/or front door. Sometimes they are located on the door frame. If they broke or fell off that could be the problem.

That's typical for the case where the steps won't retract when the door is closed. But if the steps won't extend when the door is opened it's most likely some other issue since the open door will break the \"closed door\" circuit informing the controller to extend the steps.

A friend had this \"steps won't extend\" issue on his Class A. We discovered that if I banged on the motor a bit with a rock, they'd work. Most likely cause was a flat spot on the motor armature which he then replaced fixing the problem. The motor used by Kwikee is a Ford electric window motor as I recall.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3423536_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1741694506000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1741694506000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1741694506000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1741694506000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1741694506000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1741694506000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1741694506000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1741694506000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1741694506000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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