Still Waiting

Ditto to the Bill.Satelite and CG Dawson. I'm new to looking at something other than a pop-up so I'm still processing that all (or most?) dealers are simply affilitated with a manufacturer rather than a dealer. I recently had an alternator in my F-150 replaced at a MA dealer that was warranty work from an alternator installed in CA last year. The dealer here was great at every aspect and not only handled the repair quickly, but gave me their preferred customer discount for the oil change I had done at the same time as the warranty work. I've already referred others to that dealership and if I wasn't moving would purchase my next vehicle from them.

I'm only going from comments here, but why can RV dealerships not get this aspect of customer service? Customer service is the right thing to do but it's also best business practices to build and maintain a customer base?