Executive wrote:
In this situation the OP bought the coach in March, used it in April, then returned it to the dealer in May to fix "issues" he discovered AFTER taking possession. On top of that, the dealer has agreed to fix these found "issues" at no cost to the OP !
IMHO, and please don't threaten me with violence for saying so, but the OP should be happy he's getting the work done for free...Expect to wait a bit more as I'm sure the dealer doesn't have your coach placed on the "A" list for repairs....Dennis
Not exactly correct. WE found the coach in March. WE agreed to buy it in March and then we had to wait for it to be prepped before we could pick it up. We picked it up at the end of April. I drove it home on a Friday and called on Monday to make an appointment to fix the issues that I noticed on my first day with the coach. The dealer told me what day to bring it in and that is the day that I brought it in. Also at no point did I ever say they were fixing it for free. I wish they were but they are NOT. I have to pay for 50% of the repair. That is how the warranty works at this place. They cover 50% of all repairs for the first 30 days. That was the agreement so I will pay my 50%.
The bummer to me is that the longer they keep it the more it eats into my short 30 day window. I could end up with other issues that I have to cover 100% of simply due to not having the coach at home.
I guess it is unrealistic to expect that if a service center diagnoses an issue on a Friday that they will actually have the part on order by Wednesday. It is unrealistic to think that 3 days is enough time to place an order. I wonder what the realistic and acceptable amount of time is for ordering a part. I think the next time one of my customers calls me and wants something I will agree to help them out and then wait a few weeks before I do anything. They when they get upset I will simply tell them that it is their own fault for thinking that I would actually do what I said I would do.