Still Waiting

MagillaGorilla wrote:
ET2,

Also for what its worth we just differ in opinion. It does not mean that you are wrong and it certainly does not mean that I think poorly of you. We just differ in opinion. That's just the way life is.

We do. This is the second time on this forum you have gone after a dealer in regards to your MH. Many have told you they experience this as well, but were told that was the wrong way to approach it. If we could do a better job I'm sure many of us would start our own dealership. After all that's how many people become successful - fill the gap and address the need.

I just talked to my dealer today (second time this week). They just moved into their new facility with at least 20 bays. They have 3 service writers and ( one relocated to one of there other stores - there were 4). So they are swamped right now with 150 units in for service ( it's spring here). Usually they have each writer handling no more than 35 customers - currently it's 50, all wanting their rigs back ASAP.

I expressed my concerns to my sales rep without threatening violence. He came back and told me what was happening. They are behind, they are hiring good qualified service writers and repair techs. Also the normal time with a appointment is 24 hours to getting into the shop. Yes it didn't make it in as it should, and Cornerstone who holds the extended contract was giving them the run around on repair authorization. The sales rep called them and it was resolved in minutes.

Maybe I have a little more patience, but a little sugar many times helps resolve things. What can I do different, next time ours will go in for work when it's there slow season. They have 150 in as we speak not including new deliveries.

There are many on this forum who will have the additude that this isn't "their" problem, the dealer isn't doing everything they should to meet the demand.