Thor customer service

maudski92 wrote:
Bought a 2017 Thor Ace in June of last year. Problems from day 1 - has been in the shop multiple times. Now has been in the shop at Camping World since February 16 with about 30 problems. Still waiting for Thor to send parts! Have talked to Thor multiple times since last week, little help! Does anyone have a good contact there?

Wow, that's way different than my experience 5 years ago. At that time (I guess things have changed), Thor assigned a "concierge" to each new customer and the concierge was responsible for making sure the customer got whatever they needed. If that's still Thor's practice, I'd recommend going back to the concierge (even though it's been a while since your purchase) and ask that person for a phone number or e-mail contact so you can get to someone who will do something.

I'm really sad to read this. We've owned half a dozen brands of RVs over the years and Thor's customer service was by far the best I'd ever encountered.

Skip

I should point out that in my travels.. I will be passing within 30 miles of Thor's warranty shop.. But.. I do like the mobile RV Tech idea better. Most of what I need done on this righ will be done that way.

X2 on the mobile RV mechanic. No reason to take the coach out for non-super major repairs. They can handle most fixes.

Teacher's Pet wrote:
I would contact a shop that advertises they do "RV Glass", tell them it it will be a non-insurance job. You might be surprised what a new windshield might cost. I know 13 years ago I was told my '98 Intruder split windshield was around $350 installed on a cash job @ a Harmon Autoglass shop while having a windshield replaced for insurance purposes.

That sounds way better than what I"m expecting..
I"m currently in the Brunswick Ga area, then headed to Seneca SC, then likely will stop in TN for a night or two, Wilimngton Oh Detroit, Flint area (not flint but flint area) I think Harmon used to ber in Detroit but .. Well.

Get it back from CW as quickly as possible and find a more reputable service provider. Start by checking RVServiceReviews. I've been reading lately that Thor hasn't been doing such a good job at providing buyers assistance so wherever you go might have some difficulties getting parts.

wa8yxm wrote:
I need to have half a windshield replaced.. Now Damon Warranty shop put it in originally.. I broke it.. but I'm wondering if Thor would be willing to do it or do I have to call a good glass company.

NOTE: This would NOT be warranty work

The Warranty "plant" however is set up to do the job better than anywhere else.

Anyone got a number or e-dress where I can contact them?

I would contact a shop that advertises they do "RV Glass", tell them it it will be a non-insurance job. You might be surprised what a new windshield might cost. I know 13 years ago I was told my '98 Intruder split windshield was around $350 installed on a cash job @ a Harmon Autoglass shop while having a windshield replaced for insurance purposes.

I need to have half a windshield replaced.. Now Damon Warranty shop put it in originally.. I broke it.. but I'm wondering if Thor would be willing to do it or do I have to call a good glass company.

NOTE: This would NOT be warranty work

The Warranty "plant" however is set up to do the job better than anywhere else.

Anyone got a number or e-dress where I can contact them?

I have a friend that is a tech supervisor at a large RV dealership. He said most RV manufacturers are getting more difficult to work with on warranty repairs and Thor is the worst.

Moved from Forum Technical Support

The issue may not be with Thor. Bought a 2016 Thor ACE a bit over a year ago. During PDI, noticed one of the valences had blue magic marker on it. Reported it during PDI. A few months later, contacted dealer and made arrangements to bring in motorhome to replace valence. Within a week, Thor had shipped replacement part to me, I took motorhome to dealer, and part was replaced. No hassles at all. Haven't had any other issues with motorhome.


Don