Thor quality
I am looking to upgrade from my current Class A gasser to a DP. One brand that looks good is the Thor Tuscany. I don't have much familiarity with the quality of this unit. About the only manufactur...
Forum Discussion
The stress of having a new 2012 Motor Home that has spent more time at service centers than in my driveway or on the road. I purchased this Motor Home from dealership in Nashville and the whole process started out wrong.
They were to do several things to the MH before pickup. I gave them two weeks to ready the coach. When I arrived I was told it was ready but indeed it was not. There was no water pressure when using the pump. I had informed the lead service tech that I felt it looked as though the driver side jack did not look as though it was vertical, also they were to install a DirecTV Satellite system. While installing the dish somehow the entire sound system including the dash radio had no audio. Also the dinette seat cushion was defective with the spring in the seat broken. I realize part of this is not Thor’s issue, other than the fact that they are an Authorized Service Center. Long story short, I signed the deal on the MH on Nov 19th. Camping World finally delivered the coach to me December 15th.
It sat in my driveway until February 7th when I drove it 40 mile to the service center. While there it was also taken to Freightliner for an in dash heat problem. I picked the coach up on Feb 22nd. I then had to drive the coach back to the dealer again on Feb 25 because of a jack issue and a leak in the pump for the jacks. It was there until March 28th.
Unsatisfied with the responsiveness of this dealer, being told that they had fixed issue and then to find out they had not fixed it and having to ask again to have the item fixed. Along with the lack of communication from the dealer.
I checked with another dealer and they were an Authorized Service Center. So I drove the coach to them for additional service on April 11th. I was told that service was completed, again it was not and additional time was going to needed to finish repairs along with other items that I had determined that need taken care of . I had been shipped the dinette seat cushion from the dealer in Nashville and took it to local dealer to be installed but it was determined that it doesn’t fit. I still have the dinette cushion stored in my basement. I picked up the MH May 9th.
I finally got to take the MH on trip. Returned and took the MH back to the dealer on May 30. The dealer was to complete the service and the a few things that were added to the warranty list after finally getting to use it. I went to pick it up June the 20th and I drove home to my surprise the entry steps no longer worked, the coach had no battery power. I called dealer and arranged again to bring the coach back in for service. They did fix the battery problem and the step issues but low and behold for the second time of asking for the DVD video does not play on the exterior TV. The TV electronics and surround sound issue all seem to stem from the install of the Satellite system in Nashville. Still is not right. Dealer ordered additional lamp switches for the entry switch panel and I think they have delivered, the trim piece that melted around the docking lamp has been order but is still not delivered. Still have more parts on order so need to take the coach back in for service again. Still waiting on word of the seat cushion and how that is going to get resolved.
While using the Motor Home (August 4-11) during a rare time it was not in the shop. I noticed the air conditioner were not working. I had placed a call to the Thor Support line but had not received a call back until I wrote on the Customer Care Web link for support a day later, it was very hot (over 90 degrees) so I made the decision to call a local service tech (Ricky’s RV Service Sevierville TN.) to see if it could be resolved. It’s a very good thing that I did. It was determined that the units did not have power. The reason that there was no power was that all the neutral wires in the circuit panel had melted. See attached pics. Because this was considered a very serious safety issue, the RV service tech did his best to repair and trim and cut wires to make it safe to continue to use the unit. The casing that holds the circuit breakers has been damaged and will need to be replaced. This was at cost to me of $247.00.
Additional quality issue are the front cap does not line up with the sides of the unit. Wall paper covering above the shower is wrinkled and not in place. The cover over the circuit panel does not flush with the wall. Now there is no power to the TV antenna. Picture attached with winterizing instructions is because it does not state anything of the two valves behind the panel. I think the two valves should be moved to where they are accessible from the outside of the panel. Still not repaired is the fact that there is still no DVD video to exterior TV and the dinette seat cushion. Not sure if its just this one but thinking I am thinking there has to be some sort of quality breakdown.
They were to do several things to the MH before pickup. I gave them two weeks to ready the coach. When I arrived I was told it was ready but indeed it was not. There was no water pressure when using the pump. I had informed the lead service tech that I felt it looked as though the driver side jack did not look as though it was vertical, also they were to install a DirecTV Satellite system. While installing the dish somehow the entire sound system including the dash radio had no audio. Also the dinette seat cushion was defective with the spring in the seat broken. I realize part of this is not Thor’s issue, other than the fact that they are an Authorized Service Center. Long story short, I signed the deal on the MH on Nov 19th. Camping World finally delivered the coach to me December 15th.
It sat in my driveway until February 7th when I drove it 40 mile to the service center. While there it was also taken to Freightliner for an in dash heat problem. I picked the coach up on Feb 22nd. I then had to drive the coach back to the dealer again on Feb 25 because of a jack issue and a leak in the pump for the jacks. It was there until March 28th.
Unsatisfied with the responsiveness of this dealer, being told that they had fixed issue and then to find out they had not fixed it and having to ask again to have the item fixed. Along with the lack of communication from the dealer.
I checked with another dealer and they were an Authorized Service Center. So I drove the coach to them for additional service on April 11th. I was told that service was completed, again it was not and additional time was going to needed to finish repairs along with other items that I had determined that need taken care of . I had been shipped the dinette seat cushion from the dealer in Nashville and took it to local dealer to be installed but it was determined that it doesn’t fit. I still have the dinette cushion stored in my basement. I picked up the MH May 9th.
I finally got to take the MH on trip. Returned and took the MH back to the dealer on May 30. The dealer was to complete the service and the a few things that were added to the warranty list after finally getting to use it. I went to pick it up June the 20th and I drove home to my surprise the entry steps no longer worked, the coach had no battery power. I called dealer and arranged again to bring the coach back in for service. They did fix the battery problem and the step issues but low and behold for the second time of asking for the DVD video does not play on the exterior TV. The TV electronics and surround sound issue all seem to stem from the install of the Satellite system in Nashville. Still is not right. Dealer ordered additional lamp switches for the entry switch panel and I think they have delivered, the trim piece that melted around the docking lamp has been order but is still not delivered. Still have more parts on order so need to take the coach back in for service again. Still waiting on word of the seat cushion and how that is going to get resolved.
While using the Motor Home (August 4-11) during a rare time it was not in the shop. I noticed the air conditioner were not working. I had placed a call to the Thor Support line but had not received a call back until I wrote on the Customer Care Web link for support a day later, it was very hot (over 90 degrees) so I made the decision to call a local service tech (Ricky’s RV Service Sevierville TN.) to see if it could be resolved. It’s a very good thing that I did. It was determined that the units did not have power. The reason that there was no power was that all the neutral wires in the circuit panel had melted. See attached pics. Because this was considered a very serious safety issue, the RV service tech did his best to repair and trim and cut wires to make it safe to continue to use the unit. The casing that holds the circuit breakers has been damaged and will need to be replaced. This was at cost to me of $247.00.
Additional quality issue are the front cap does not line up with the sides of the unit. Wall paper covering above the shower is wrinkled and not in place. The cover over the circuit panel does not flush with the wall. Now there is no power to the TV antenna. Picture attached with winterizing instructions is because it does not state anything of the two valves behind the panel. I think the two valves should be moved to where they are accessible from the outside of the panel. Still not repaired is the fact that there is still no DVD video to exterior TV and the dinette seat cushion. Not sure if its just this one but thinking I am thinking there has to be some sort of quality breakdown.
