UGH, UMMMMMMM NOT A HAPPY CAMPER
Good morning to all. Took the Chateau to my dealer Tuesday for some warranty work done. When the Chateau left the factory, the duct from the furnace to the bedroom was not installed. The duct was layi...
Forum Discussion
Good morning all. I said I would info you of the issues I have had with the rig.
Talk about the tv replacement first.
I received a phone call from a very nice lady at Thor Mortorcoach about my comments on the tv issue. She agreed with me that the tv should have been replace under warranty. She told me to tell the dealer to contact her and she would authorize replacement of the tv under warranty. I did, and made the trip to the dealer and was given my money back. Now that is GOOD CUSTOMER SERVICE.
Lets talk about the service call. I am still waiting for the check. The first check was sent to the wrong address. In the discussion with the lady, she checked and the said it had ben sent and I told her I did not receive it. She said they would stop payment on that check and send me another one. STILL HAVE NOT RECEIVE THE CHECK. I have called so many times. Been told that the check is there, the last person said it was being held up in accounting. What ever that means. Just put it in the mail. Heck my rig was only 6 months when the awning gear box blew apart.
So I guess I willjust have to write this off as an UNHAPPY experience with Thor Motorcoach.
Other than that, I REALLY LIKE MY RIG.
There customer tech support is just fantastic.
Talk about the tv replacement first.
I received a phone call from a very nice lady at Thor Mortorcoach about my comments on the tv issue. She agreed with me that the tv should have been replace under warranty. She told me to tell the dealer to contact her and she would authorize replacement of the tv under warranty. I did, and made the trip to the dealer and was given my money back. Now that is GOOD CUSTOMER SERVICE.
Lets talk about the service call. I am still waiting for the check. The first check was sent to the wrong address. In the discussion with the lady, she checked and the said it had ben sent and I told her I did not receive it. She said they would stop payment on that check and send me another one. STILL HAVE NOT RECEIVE THE CHECK. I have called so many times. Been told that the check is there, the last person said it was being held up in accounting. What ever that means. Just put it in the mail. Heck my rig was only 6 months when the awning gear box blew apart.
So I guess I willjust have to write this off as an UNHAPPY experience with Thor Motorcoach.
Other than that, I REALLY LIKE MY RIG.
There customer tech support is just fantastic.
