Update on Camping World service problem
Yesterday I made a reply to one of the members comments about his rig being in for repair for months and was still not out. I had an experience with camping world that was also bad with the service de...
Forum Discussion
That's great to a certain degree, and a true example to "LEADING by EXAMPLE".
Trick is Change management and culture change.
The CEO should NOT be the one responding and fire-fighting these customer service issues.
How many CW locations are there?
Many are resent acquisitions, with their unique cultures.
Wonder if CW tries to measure customer satisfaction by locations and rewards, recognizes, and develops a 100% satisfied customer satisfaction cultures, both in sales & service.
or is the main metrics, profit and number of units sold, the pressure on the general managers of the locations?
I have seen Marcus, speak up, many times on customer satisfaction and would bet if he was managing a location, it would run smoothly and successfully. The trick is getting ALL of CW dealers on that path.
Later,
Markiemark:C
Trick is Change management and culture change.
The CEO should NOT be the one responding and fire-fighting these customer service issues.
How many CW locations are there?
Many are resent acquisitions, with their unique cultures.
Wonder if CW tries to measure customer satisfaction by locations and rewards, recognizes, and develops a 100% satisfied customer satisfaction cultures, both in sales & service.
or is the main metrics, profit and number of units sold, the pressure on the general managers of the locations?
I have seen Marcus, speak up, many times on customer satisfaction and would bet if he was managing a location, it would run smoothly and successfully. The trick is getting ALL of CW dealers on that path.
Later,
Markiemark:C
