Forum Discussion

time_to_go_now's avatar
Mar 09, 2015

When will RV Manufacturers be concerned with quality?

I wanted to say Class A manufacturers, but it is the same with all manufacturers.

I have a 2008 Tiffin Allegro. FRED chassis. It has been an OK coach. Had it's share of issues, but Tiffin has been great about fixing them. Since the coach was new, there has been a leak around the doghouse that covers the engine. During summer travel, it is like a blast furnace is blowing on my right foot on the gas pedal. Since we stay within 300 miles of home, I have just dealt with it. I use CC to keep my foot off the pedal. This summer, we are planning a longer trip. So, I decided to tear it apart and see what it looks like "under the hood". To say I am appalled by the shoddy construction is an understatement. There is not enough space here to list everything that is wrong or sub par.

I am finding that I have to tear just about everything I can see or touch apart so that I can put it back together the way it should have been. This has turned into a complete remodel of the front end of the coach, including new carpet. A much, MUCH bigger project than I had expected. And the DW is not happy. Not happy with Tiffin. Not happy with me for busting it open. I will spend about $500 in materials to put it back together correctly. Everything is getting sound proofing, heat resistant insulation, and sealed. I knew I was going to have to spend some money, but not THAT much.

I have found all kinds of places I can see through the floor to the outside below. And, I found a piece of plywood about 18" x 18" that was some kind of scabbed on addition to patch a hole in the floor that has been blocking the gas pedal from being able to go completely to the floor. I figure I have only had about 70% throttle at best all this time.

And yes, I found why the dog house was allowing hot air on my foot. The drivers side of the dog house had a piece of angle iron that was 4" too short. So, they centered it leaving a 2" gap above and below. The gap at the bottom was allowing hot air to blast my foot. I completely redesigned that side of the doghouse and rebuilt it so there will be 100% seal from the engine compartment.

Not to bag on Tiffin. I suspect if you looked closely at most any rig, you would find shoddy construction. And Tiffin is supposed to be better than most. There needs to be a Mike Holmes for RV's! DO IT RIGHT THE FIRST TIME!

Rant over!
  • For towables.. if conusmers want inexpensive and lightweight it's going to result in marginal quality.
  • kaydeejay wrote:
    "When will RV Manufacturers be concerned with quality?"

    When more RV buyers are prepared to pay for it, not just the cheapest they can get!!


    Yep, when we quit buying them as they are, they'll change. I'll never ever buy another new one...unless we move to the same town the factory is in. Since they are all in the "rust belt" that's not going to happen.
  • Effy's avatar
    Effy
    Explorer II
    There is quality in the RV industry, you just have to pay for it. At the bottom of the food chain they are slapped together quickly , the objective is to get to the show room floor as soon as possible and they build in a $10k buffer to address warranty items on the back end. A list that can be long but not nearly as long as if you'd tear it apart and look, like you found out. The more you spend, the less you have the sort of things you are describing. It's a catch 22, if manufacturers are pressed to deliver higher quality, that will be reflected in price. There is a reason they sell thousands of Rv's like mine. Because educated or not, people are attracted to the price point. I knew what I was buying, the concessions I made were budget and use based. If I had deeper pockets I would have ordered a Newell.
  • Whoa! I think you are asking for "disruptive innovation" of the type seen in more advanced industries than RVing.

    To be less sarcastic about it, RVs are most typically produced in small numbers by manufacturers who use mass-produced vehicle chassis and appliance modules to hand-assemble the final RV.

    The "motor" portion and appliances are generally pretty reliable but the "home" assembly is about as well-done as the typical construction of a stick-built house. That is, quality control is not all that consistent for the wiring, plumbing and cabinetry that the RV manufacturer has the most control over. Just like in construction industry, you are left with a "punch list" of small items that must be finished by the dealership and/or the owner to really get the RV in proper shape.
  • We had excellent full-timing for 11 years in our '04 Newmar Dutch Star. The mfg. is well-known for quality. In reading posts, Tiffin has had many problems in recent years due to design flaws and quality. Yes, good ole' Bob says "come in and we'll fix it". However, many of the problems shouldn't have been there in the first place.

    Other quality RVs are Country Coach, Monaco and in the past, Travel Supreme (of which we had a 5th wheel).
  • kaydeejay wrote:
    "When will RV Manufacturers be concerned with quality?"

    When more RV buyers are prepared to pay for it, not just the cheapest they can get!!


    Does it really cost that much more to do it right? How much more?
  • kaydeejay wrote:
    When more RV buyers are prepared to pay for it, not just the cheapest they can get!!
    x2
  • "When will RV Manufacturers be concerned with quality?"

    When more RV buyers are prepared to pay for it, not just the cheapest they can get!!