Where is QC and PDI
After being on this forum for a while I have come to know a few common themes; the same topics come up pretty much all the time, everyone has the best brand and model that can be had and you should bu...
Forum Discussion
deandec wrote:
Newmar seems to have addressed the QC problem with excellent after-sale service performance that excites future buyers and current owners of Motorhomes. Just another way to "skin the snake" at least cost, IMHO.
Dean,
Sorry-- have to disagree. AFTER-sale service is NOT RELATED to initial quality.
Building something with 20 things wrong with it= INITIAL QUALITY.
Fixing those 20 things is after-sale service.
A manufacturer can have either, one or the other or both.
Were I running an RV manufacturing facility, I would work to move some of my dollars from FIXING problems to ELIMINATING problems. That means QC goes up. This happened in the automobile industry after the Japanese kicked our back sides until U.S. manufacturers "got the point".
