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jnw56's avatar
jnw56
Explorer
Aug 24, 2014

Winnebago / Mercedes Issues 2015 Navion 24G

We recently purchased a brand-new 2015 Itasca Navion IQ 24G. We have had several issues from the time we left the dealer. The RV has mostly been in the repair shop since we bought it. The most recent issue we have had is with the electronic door locks. The driver side door lock is the only door lock that works with the dash button and the key fob. The passenger side and coach yours have to be operated with the key. We took it to our Winnebago dealer and they stated that this was a Mercedes issue. Upon calling the Mercedes dealer they informed us it was a Winnebago issue. Unfortunately this leaves us know where in between the finger-pointing between Winnebago and Mercedes. I had called owner relations at Winnebago they are nearly impossible to get a hold of. I am really not expecting much from Winnebago since they have dropped the ball 99% of the time so far.

I am wondering if anyone out there has experienced the same problem since our Winnebago dealer says that this is a known issue. Does anyone have any suggestion as to how to go about solving this problem? I would really want to enjoy our new RV, but the manufacturers seem to be making that nearly impossible.
Class C
  • jnw56's avatar
    jnw56
    Explorer
    Aug 25, 2014
    Thanks to all of you for your suggestions and comments regarding this. The dealer we purchased from is 1000 miles away about 1 mile from Winnebago in northern Iowa. We bought the marketing and reviews hook line and sinker and flew there to pick up the vehicle. We have had Problems ever since and can't get hold of the dealer for anything. At this point I refuse to call them. Fortunately a TransWest location started selling Winnebago recently so service is nearby.
    The dealer is Lichtsinn Motors in Forest City Iowa and I would recommend them to anyone after
    This experience. It has been way more than just this locking issue. Again, much appreciation to all for taking the time to post.
  • marc515's avatar
    marc515
    Explorer
    Aug 25, 2014
    Agree that this is a WBGO issue. Your dealer is crappy to say the least; they should own customer service unless it's an obvious MB issue like the engine, or drive train.

    The main customer service dept is usually very easy to get a hold of, and very friendly; however, depending on the call volume you might be on hold for little awhile.

    I would call the WBGO customer support and ask to speak to a Senior Customer Support Rep.
  • midnightsadie's avatar
    midnightsadie
    Explorer II
    Aug 24, 2014
    this IS a WB problem, MB has nothing to do with the coach. like others said go to the wb site , and find a different dealer. this one is of no help on purpose.
  • bobojay5's avatar
    bobojay5
    Explorer
    Aug 24, 2014
    Dakzuki wrote:
    If I recall Winnebago taps into the passenger door circuit for the electric lock on the coach door. I am almost certain this will be a Winnebago issue. I have called WGO directly before and they have been helpful with tech issues. Keep trying with them.

    You might ask here too.


    You need to go to the link that Dakzuki posted here. There's thousands of owners over there with your same line of coach.
    This is probably one of the last forums you'd want info from on a specific model and brand of coach
  • wbwood's avatar
    wbwood
    Explorer
    Aug 24, 2014
    To me it's Winnebago's problem. They manufactured the coach. They are responsible. If they want to get Mercedes to fix it, it's on them. Make a claim through Winnebago.
  • wildtoad's avatar
    wildtoad
    Explorer II
    Aug 24, 2014
    Sorry to hear you are having this issue. To me the dealer should be helping you more to get this fixed. He sold it. If the side door is part of the locking system, then Winnebago had to alter the system and should step up to diagnose the problem. I suspect Winnebago tied into the wiring for the passenger side locks and something has come loose or shorted. Good luck.
  • Dakzuki's avatar
    Dakzuki
    Explorer
    Aug 24, 2014
    If I recall Winnebago taps into the passenger door circuit for the electric lock on the coach door. I am almost certain this will be a Winnebago issue. I have called WGO directly before and they have been helpful with tech issues. Keep trying with them.

    You might ask here too.
  • ed6713's avatar
    ed6713
    Explorer
    Aug 24, 2014
    I can't imagine that's not a MB issue. It's clearly part of the MB chassis. The mutual denial comes as no surprise. Nobody makes any money doing warranty repairs.

    I would press the issue with the owner/manager of the MB facility. Still no luck, go up the chain to the regional/ national MB people.


    http://mercedes-benz.custhelp.com/app/ask/session/L3RpbWUvMTQwODkwNjcyMi9zaWQvN0d6VlNGKmw%3D
  • Gonzo42's avatar
    Gonzo42
    Explorer
    Aug 24, 2014
    It appears to me that it would be a Mercedes issue giving that the cab is make by them, including the electronics.

    I believe the way to get this done is to force the M-B and Winnie reps to talk directly to each other in a conference call which includes you.

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