I have two Traegers and love them both!! It is nearly impossible to mess up anything on a Traeger and food is always perfect. In 7-8 years of smoking, I had one problem on a Sunday morning around 6:30 MST. I called 800 service number, thinking I would leave a voice mail since it was 5:30 at Traeger. A very friendly man answered, solved my problem, and sent me a part without charge! (Try that with some other company today.)
I have referred many friends and associates to Traeger and they are always as happy as I am.