Have stopped in the Hanover, PA sore twice for common replacement parts and they were sold out. Called a third time to check to see if a part was in stock. Asked for parts and was transfered to someones individual voicemail. Hung up called and called back was told to leave message and someone would most likely call me before end of day. Thru wasting my time and now deal with a samller rv dealer. They are able to tell me right away if they have a part and everytime I have called they have had what I need.