Another broken promise from Camping World

wski wrote:
1. Received this email approximately 3 weeks ago and have yet to receive the promise... I would rather they just ignored me instead of blowing me off with a broken promise. Here is the contents of the email...


"We are very sorry for the delay in responding to your post on RV.net regarding your experience at our Robertsdale location. When reading that you had sent an earlier communication, we went back to try and locate this but we were not successful. This communication has now been forwarded to our regional management team for follow up. We would also like to assure you that your experience is not a reflection of our company's overall operating practices.

Because you are a valued customer, please send us your mailing address as we would like to send you a merchandise certificate which we hope will help in some small way, to offset any inconvenience caused you due to the recall. Please send your mailing address to Jsewell@campingworld.com.

This certificate may be used to purchase merchandise at any of our retail locations or it may be mailed in along with an order to our Catalog Order Department."

Thank you for your time.

Jean Sewell
Manager
Camping World Customer Care

As soon as they refer to the 'regional management team', that's when I know no answer or resolution is forthcoming without any follow-up on my part. Canned answers only work on those with no service industry experience.