Anyone use a Dish Tailgater?

Have had my Tailgater for about 3 years and until recently, I was very satisfied with it. Can't say the same for Dish Customer Service. I have the "Pay as you Go" service and thought I had the routine down pat in that when I wasn't going to use it for awhile, I would call Dish and "disconnect" even tho they would do their best to get me to "suspend" the service at a cost of $5/month. Each time, I would have to insist that I wanted to disconnect, then I my account would carry a balance until I "reconnected" at which time they would charge me the difference between a full month's service (about $59) and what I had as my balance carried forward. In most cases, if I didn't use the service longer than a long weekend, when I "reconnected", my CC would get hit for about $9-10. I was very satisfied with that until due to some health problems with my DW, we didn't use the camper for about 9 months. When I called back in to reconnect, I had to argue, almost cuss, etc., but they would not back down and insisted that I had received my credit to my CC therefore I owed them a full month before they would reconnect. I finally gave up and relented, but when the hit my CC for the full month and turned the service back on, I had some type of technical problem in that the receiver couldn't see the dish so I ended up calling back that same day and got them to refund the charge to my CC until I had time to work on the technical issue. Still don't know if the dish is messing up or it's just a bad connection. All in all, a real hassle that I had not experienced in about 3 years of using the service. Thanks for letting me vent.