NM-JT wrote:
I appreciate everyone’s response. Although I may not agree with everyone, It was the insight I was looking for in dealing with the situation. I was aware there was a mistake in the pricing and I am a firm believer in Karma. I am a good customer of Camping World, an “Elite member” since I bought my trailer there last year. Like I said in my original post I expected them to cancel the order immediately. I may be wrong, but the difference for me was when they completed the transaction, charged my card, gave me tracking numbers. Some people seem to be making me out to be a bad person, taking advantage of the situation. I am a self-employed General Contractor (this may not be helping my case) but, in my many years of doing business, I have made many mistakes. When I personally discover an error in a price after I collect the check, I have always honored my bid and yes, more then once, it has cost me money to finish a job instead of making a profit. We are talking thousands more then the money we are speaking about here. It is just good business plain and simple. I rely on referrals and repeat business to keep my company alive. I think sometimes large companies forget that model.
Last year I had a customer purchase cabinets from Home Depot for me to install because they were cheaper then my supplier. Turns out that they were cheaper because a computer error did not transfer the entire order for the sale so the customer only paid for about 2/3rds of their cabinets. I was impressed when Home Depot, with out much hassle, said it their mistake and ordered the rest of the cabinets for them at no charge. That error cost Home Depot thousands of dollars. Additionally, I remember a national news story last year where a major airline had a website problem and ending up selling first class round trip tickets to Hawaii and other places for $90. They honored the tickets. Like Camping World customer service told me when I brought that up, “we are not that kind of company"
So now you know, Camping World is "not that kind of company." Vote with your wallet- continue to do business with a company that apparently you believe does not live up to your expectations, or find another company to do business.
