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havasu's avatar
havasu
Explorer
Jul 17, 2013

BEWARE Skype WiFi

I am in an RV park that offers Tengo Internet and they give you a coupon for 2 hours use to prevent it being overloaded - no biggie.

At the end of the 2 hours, I still had an email that needed to be sent and Skype popped up to tell me that Skype WiFi was available. The screen that opened said that it would cost be %2c per minute - obviously someone had screwed up the coding as I guess %2 was a variable that should translate to an actual number - but I thought what the heck, it can't be that expensive for a couple of minutes.

I sent my email and then disabled the WiFi adapter to make sure I wasn't online.

Imagine my disgust when I checked my Skype balance to find that I had been charged 19c a minute and for 30 minutes! For $5.70 that was a freakin expensive email!

I have tried to contact Skype support of course and have an interesting dialog where I get progressively more upset and they simply regurgitate the same email which is basically "tough luck - no refunds"

They do not accept that the system should have shown me the correct per minute charge and apparently, to ensure that you are not charged for additional minutes you HAVE to switch off the Skype WiFi from within Skype - of course nowhere is this explained. Simply disabling the WiFi (or losing the signal etc) does not stop the 'session' and you will be charged for 30 minutes which is when the session automatically terminates.

It's shabby business practice, virtually a con trick and it's the last time I will ever be using Skype WiFi.
  • havasu wrote:


    Yes, I do get worked up over the principles of bad business and getting ripped off - regardless of the actual sums involved.


    As well you should. If more people didn't just go along, there would be much less of this type of thing happening. I thank you.
  • HappyKayakers wrote:
    At this point, you wrote a blank check to them and knew it, but hoped it wouldn't be too bad. Not sure why you're complaining about the company.


    I guess you either didn't read or didn't understand the point.

    It wasn't so much the fact that it cost 19c a minute (which in itself was ridiculous) but the fact that I was assessed on 30 minutes of use DESPITE turning off the WiFi adapter.

    Yes, I do get worked up over the principles of bad business and getting ripped off - regardless of the actual sums involved.
  • Cheer up. It could have been a real scam and the price could have been $19.00 per minute. :S
  • havasu wrote:

    At the end of the 2 hours, I still had an email that needed to be sent and Skype popped up to tell me that Skype WiFi was available. The screen that opened said that it would cost be %2c per minute - obviously someone had screwed up the coding as I guess %2 was a variable that should translate to an actual number - but I thought what the heck, it can't be that expensive for a couple of minutes.



    At this point, you wrote a blank check to them and knew it, but hoped it wouldn't be too bad. Not sure why you're complaining about the company.
  • I will be kinder than the last poster. Thanks for the info. I know how you feel and sometimes its more than just the money.
  • Seems like you're getting pretty worked up over five dollars. I know it's the principal of the matter but my time is worth more to me than going back and fourth with Skype which will probably take hours over five dollars.

    Most people have cell phones (smart phones) that are connected to the internet all of the time now and you can even use those as mobile wifi hotspots that you can connect your laptop to. Maybe think about doing that if you have the smart phone deal. I do and it works great.

    Best of luck to you getting your five bucks back.

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