Camping World a let down.... Update
As suggested by Rudy I PM'ed him and received a call from someone don't recall the name. His question was do I want to cancel my orders I told him no not at this time but I would appreciate if he coul...
Forum Discussion
Thanks for the update. This is exactly what is needed on here. A more fully rounded story.
This is Spring. And yes there is a "Camping Season". I assume CW IT Dept has a calendar. It seems that they were just not prepared for the volume they are getting this year at this time of year.
But for those of you who are saying this is whining by the OP...That is just plain hogwash.
I have been a CEO of a fairly large Corp. and have been in upper management of those Corps, I have also owned my own businesses and I can tell you with surety that planning for the future and ramping up for busy times and seasons is part of the job for both managers and the CEO. This kind of thing represents a failure at the highest level of management whose job it is to PLAN for not only the best case scenario but also the worst case scenario...and in this case they seem to be one and the same.
All companies struggle through some difficult times. Many do very well others founder and are ill prepared. CW seems to be in the latter category at this stage but it may be too soon to tell.
What they need to do now is realize they not only have an order system/delivery problem but also a Public Relations problem and they need to get out in front of this. They seem from this vantage point to be compounding failure upon failure.
So please spare me the apologist view of the poor big company being picked on by it's understandably angry and frustrated customers. It just doesn't wash in the real world.
This is Spring. And yes there is a "Camping Season". I assume CW IT Dept has a calendar. It seems that they were just not prepared for the volume they are getting this year at this time of year.
But for those of you who are saying this is whining by the OP...That is just plain hogwash.
I have been a CEO of a fairly large Corp. and have been in upper management of those Corps, I have also owned my own businesses and I can tell you with surety that planning for the future and ramping up for busy times and seasons is part of the job for both managers and the CEO. This kind of thing represents a failure at the highest level of management whose job it is to PLAN for not only the best case scenario but also the worst case scenario...and in this case they seem to be one and the same.
All companies struggle through some difficult times. Many do very well others founder and are ill prepared. CW seems to be in the latter category at this stage but it may be too soon to tell.
What they need to do now is realize they not only have an order system/delivery problem but also a Public Relations problem and they need to get out in front of this. They seem from this vantage point to be compounding failure upon failure.
So please spare me the apologist view of the poor big company being picked on by it's understandably angry and frustrated customers. It just doesn't wash in the real world.
