Forum Discussion
peaches_cream
May 30, 2015Explorer
I do not agree with you because:
We only see complaints from a very small number of posters. This means there are thousands of happy customers out there patronizing CW every week.
If you have the expierence you write about, you know there are a certain number of customers you will never make happy. If you spend all your time trying to make them happy, you will neglect your "good" customers.
Just observe any CW and you will find none are hurting for business. I don't think they will be closing doors anytime soon. The few complainers will drive off into the sunset, looking for someone else to bother and the "happy" customers will continue to visit the many CW stores and centers.
Comcast, Direct TV, Bank of America, these are just a few with the "worst" Customer Service, and they are not going under.
We only see complaints from a very small number of posters. This means there are thousands of happy customers out there patronizing CW every week.
If you have the expierence you write about, you know there are a certain number of customers you will never make happy. If you spend all your time trying to make them happy, you will neglect your "good" customers.
Just observe any CW and you will find none are hurting for business. I don't think they will be closing doors anytime soon. The few complainers will drive off into the sunset, looking for someone else to bother and the "happy" customers will continue to visit the many CW stores and centers.
Comcast, Direct TV, Bank of America, these are just a few with the "worst" Customer Service, and they are not going under.
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