Camping World a let down

4X4Dodger wrote:

edatlanta wrote:

Markiemark32 wrote:

edatlanta wrote:
A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum? That tells me they are trying to get good information to us. How many companies do we all try to deal with that we don't get any response at all from anyone let alone a response to a post on an open forum.

I have found Camping World to be responsive when a mistake is made and while they aren't perfect either, they have always come through for me.

"A response from an Administrator with an offer to research the issue in less than 2 hours after the post in open forum?"

This after several attempts to get this fixed through CUSTOMER SERVICE?*?*?*?*?*? is that good?


$1,500 worth of accessories, you bet they will jump quickly on this one...


"Business success is about the three P's: People, Process and Product."


MArkiemark:C

I do not work for CW, I have no relatives that work for CW now or at anytime in the past and none scheduled for the future. I am just a customer that appreciates them being around when needed. They will never satisfy everybody, but they are trying. Having been in management in another industry I know that every company depends on their employees to get the job done. Not all employees are good, not all of their managers are good, but as long as a company is working toward improvement, I am willing to work with them.

Someone mentioned to another one of my posts about CW opening up this forum as another means of communication being a good thing. I agree with this.

Let's just be a little nicer here and I think we all will accomplish much more. CW will never be perfect and no other company will either, they seem to be trying to me.

Edatlanta, I am not picking on you I promise, but honestly I dont know what kind of management system you have experience with but the companies I have ran and the projects I have been in charge of including building and running my own hotel, I can tell you Management is about results, efficiency, People people people and first and foremost THE CUSTOMER.

CW and GSE will not get better if we are "nicer" to them. (I dont see anyone being overtly mean) They will only improve if they understand and LISTEN and take to heart the very valid criticisms of so many of their customers. Politeness and civility are important in anything, but sometimes in business to break through the fog of "Well we've always done it this way" you need to be blunt and forthright also.

Upthread it was mentioned that they (Camping World) were trying.

Considering my own experiences as well as those posted frequently here on these forums I MUST disagree.

An example of a company that is customer centric and is constantly trying is Amazon. Amazon Customer service would have taken care of this issue long before it got to a forum .

Accepting that several hours wasted trying to deal with customer service and then having the issue looked in to AFTER it was posted on an internet forum is FAR from productive, FAR from acceptable. A customer should not need to go through all of that in order to get service.

THAT is running around putting out fires and that is NOT what you want in customer service. What you WANT is to prevent those fires from starting in the first place by installing policies, procedures and processes that WORK, are intuitive and customer centric.

As for the comment "Because we have always done it that way."

When a company gets stuck in the rut of never changing, never adapting because things have always been done that way, then the company is on the downhill side if it's demise.

Montgomery Ward, Circuit City, Dozens of Mom & Pop businesses all across the country have all fallen victim to "Because we have always done it that way."

Archaic practices and refusal to innovate and not being intuitive to the customer will eventually kill a company.

Today there are companies like Amazon that ARE willing to innovate and evolve. As for Camping World.... Amazon already offers virtually everything you can purchase at camping world... for better prices AND better customer service..