Camping World refuses to honor Replacment Plan

My understanding is that the gentleman I spoke to today was a different person than was on the other end of the phone with the clerk yesterday. Manager today, asst. yesterday but I cannot be sure.

There was little explanation. He asked what I thought should be done. I told him I thought they should replace my defective unit with the current model. He agreed and stated they were currently out of stock and would order and let me know when it was in. It was a pretty short conversation.