rr2254545 wrote:
RL Rahe wrote:
karwiz - Thanks for the post. We make mistakes and I did apologize. In the mad rush of the Tampa RV show we made an error and delivered the unit you thought you had purchased to someone else. However in my opinion we went all out to correct it.
Without getting in to great detail, for the rest of you on this post, we offered to get an exact unit from the factory and sell it at invoice. We offered to get a nearly exact unit from Chattanooga, pay the additonal for transportation, and sell it at invoice, taking a loss with transportation. We also gave more than your trade in was worth. In addition, a gift card for your trouble. We also included the hitch at no charge to you because you stated the sales associate said it was in the deal.
Plus: we reduced the down payment, we reduced the interest rate, we changed the hitch to a slider hitch because you had a short bed.
I know the people in Bartow and in Tampa very well and I can assure you they are upright, honest, and want nothing more than to satisfy a customer.
I am sorry we could not earn your business but I am not going to allow your statements to go unchecked. We did our absolute best to give you want you want and if that is not good enough, I am sorry about that. We want to earn everyones business but there is no more to give to earn yours.
Regards
Great response - as always two sides to the story, guess the OP wanted it free
AS invoice has nothing to do with the COST to the dealer of a RV or car for that matter and has plenty of built in profit.A good response would have been "we will sell it to you at our cost".Invoice has made more profit for dealers than any other scam ever invented. Why is it a great response?
Did they leave the customer hanging without the courtesy of a phone call? Yes!
Did they mess up the order? Yes!
Did they IMPLY the customer was wrong? Yes! (They only had one unit on hold)
Once a customer is MAD because the vendor screwed up there is nothing the vendor can do to turn it around.
PLease don't say it was a great response from the vendor when the vendor is just paying lip service
