Several years ago, wife and I went into a German restaurant in Canada. During the meal, a gentleman came to our table. He said, "My name is Joe, and this is my restaurant. If anything is wrong with your meal or can be improved, ask your server to find me, and I will fix it!" Joe never claimed things would be perfect, but he did claim that he was there to make the effort.
I am not a huge CW fan, but I see Mr. Lemonis' face and his solicitation for feedback every time I come to this forum. I think that is pretty cool. Few CEOs would gleefully paint targets on their foreheads, and stand still while we take shots at them. MUCH respect.
Matt B
