RL Rahe wrote:
So darsben- I don't want to get in to he said/she said and you are entitled to yuor opinion (thats what this site allows) but you don't know the facts, the number of phone calls there were, etc. Our invoice is the cost plain and simple. Its what we own it for. Its not the car business where there is holdback. To think anything different not correct.
Nowhere do we imply the customer was wrong. Call it lip service if you like but I don't feel thats the case.
When we screw up we admit it and try to make it right. I will leave it at that.
Thanks for participating in the site and we appreciate your membership.
Thanks so much for showing the other side of the story. You are absolutely correct not to debate it further unless you have nothing else to do with your life. LOL
NO matter what others said, I think you made a fair and reasonable effort the make tings right. If the OP wants more.... Two percent of the American public you cannot please no matter what you do.
The measure of a company is determined by what the company does when humans working there make a mistake. I say you "done good."
