snipe:
DD716TED wrote:
QUESTION.. after doing factory reset, the phone now has the new Android 7 (Nougat) installed instead of Andoid 6 that was in it when new. I don't understand this.. The apps that came with the reset (mail and messaging) are totally different than I had before.. icons and format don't even look the same.. Is this normal after a reset and apparent software update?
Yes, this is normal.
For the record, I find it hard to believe reps at a Verizon store would say not to update to Nougat. Nougat is quite stable and most users of same would tell you that there move to Nougat was a positive move for them.