Forum Discussion
NCWriter
Mar 07, 2014Explorer
RvBill3 wrote:
If you have been a customer for awhile and your introductory offers have expired, call the customer service number and ask to speak to someone in "customer retention". The average rep can't do anything, but they have special reps who can offer you "special" deals to keep you as a customer. Basically they offer you the same deal that likely attracted you in the first place. I cut my phone/internet/tv bill by $50/month for a year (committed to a year with them). Saves you and them the hassle of switching. If they won't make a deal, maybe it is time for a change--but I have been offered a deal every time.
X2, our experience similar. Though we did go ahead and drop cable in favor of DirecTV satellite for a good deal a couple of years ago, and had a significant improvement in picture quality, so were glad we did go through the hassle and switch. At the end of that contract, they were willing to offer some concessions to keep us on board.
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