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8ntw8tn's avatar
8ntw8tn
Explorer
Jul 06, 2015

Changing primary email on Apple ID

DW and I have discovered an issue that has defied our attempts to correct. I hope someone here can offer a solution.

DW started an Apple ID account a few years ago when she got her first iPad mini. She used our email address as the "Primary" and her iCloud address as the secondary, or "Verified".

When we got our iPhones last year I started an Apple ID account as well, using my iCloud address as the "Primary" without a secondary.

What we have discovered is that when she puts something in the "Notes" app it shows up in the "Notes" app on my phone as well. If I delete the entry on my phone it is deleted on hers as well. (You can imagine the friction this could cause.) Any new entries on my "Notes" app do not show up on hers.

We have searched for a way to delete her Primary address and replace it with another, preferably her iCloud address, but just can't seem to find a way to do it. Any attempts to do a direct replacement have resulted in a message that tells us we can't use the iCloud account as a Primary address. We know that's not true because that's exactly what I have done. We've tried doing this both with and without deleting the iCloud account as a Verified address. :h

We've done a search trying to find a solution, but any suggestions have failed. Hopefully someone on this forum has some experience and expertise that can resolve this issue. Thanks.
  • Toddupton wrote:
    Then select the shared primary email account and turn notes of there as well.


    Doing this give the warning prompt "All IMAP notes will be removed from your phone." Does this mean the original notes will be physically deleted permanently from her phone, and mine as well? She wants to retain the notes but remove the sharing capability. I think she's about ready to take the short cut and call Apple. Thanks for the replies.
  • Fizz wrote:
    djgarcia wrote:
    Call Apple Care Tech Service 1-800-275-2273. The tech will walk you right through the whole issue.


    Tsk, tsk tsk.
    That's not how we do things here.
    We never go to the source but rather drag it out, on and on and on......


    If experiencing long periods of frustration and not getting the issue resolved is your cup of tea-----then your way is absolutely the correct way:):):):)
  • djgarcia wrote:
    Call Apple Care Tech Service 1-800-275-2273. The tech will walk you right through the whole issue.


    Tsk, tsk tsk.
    That's not how we do things here.
    We never go to the source but rather drag it out, on and on and on......
  • Call Apple Care Tech Service 1-800-275-2273. The tech will walk you right through the whole issue.
  • Go to settings/mail,contacts, calendar select iCloud and turn notes off. Then select the shared primary email account and turn notes of there as well.

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