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Charlie_D_'s avatar
Charlie_D_
Explorer
Mar 15, 2014

Computer won't load?

I have a Toshiba with Windows 7 Home Premium that came with it. I used it several mornings ago and then set it aside. I heard the Windows "music" and looked over and it appeared to be restarting. The screen turned blue and the following words appeared:

"Preparing to configure Windows"
"Do not turn your computer off"
and a little "circle" spins. After several hours I used the off button to turn it off. I later pushed the off button to restart. It goes to the "F2" or "f12" prompts and I hit enter and it goes back to the same blue screen and it gives me the same message, After several hours it still is loading-I even left it on overnight. I did hit "f2" and "f12" to see what they say prior to it going t the blue screen but I am not savvy enough to know what to do.

There is no noise during the configure scenario. Normally heat is generated at the upper left where the hard drive is but no heat is generated now.

I was using my secure MIFI device at the campground we were in.

Ideas?
  • I have bad news for you. It is a corrupt Microsoft update. I had the same thing today at work. We have the Dell/Microsoft pro support and they spent over 2 hours today trying to get it at least to the boot screen with no luck. We even have the recovery files but it won't even load those. I was told that they have seen a rash of this problem on Win 7 & 8 the last couple days and they were only getting about 50% repaired without a clean install since it won't get past diagnostics to even start loading Windows.

    My system has a solid state boot drive and a standard hard drive. They are sending a tech out Monday with a fresh recovery disk & a new SS drive. I'll report back as to the result. All I can say is I am sure glad we have automatic back up on an external hard drive and 2 cloud services.

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