docj wrote:
GoPackGo wrote:
If I was in your shoes, I would be leery of making any changes as that could provide Verizon with a reason to bump you out of your unlimited plan.
X2! A few months ago I was in a Verizon store because my wife's S4 Mini wasn't working properly. After the technicians had tested it and agreed that it had a problem, one of the CSRs started to process a the paperwork for a replacement phone. But on the very last step of the process her computer alerted her to the fact that giving me a replacement phone would cancel its unlimited contract (we had bought the phone ourselves for full price).
It wasn't such a big deal since the phone was under warranty and Samsung repaired it without any problem, but my message is that you should be careful because almost any change to your service can result in loss of your unlimited plan.
I've made several recent changes to my account/phone which hasn't affected my unlimited data plan.
A couple of months ago my phone developed a problem where while on a call, I could hear the other party fine but they couldn't hear me. I called Verizon tech support and they sent me a new phone, with no change to my unlimited data plan. I had purchased the phone for full price and didn't even buy it from Verizon. Interestingly, I called LG first since I figured it was a warranty issue. LG told me I had to talk to Verizon first.
Another time a Vzn CSR told me I could save some money by switching to a different voice plan with less minutes. I asked repeatedly if the change would affect my unlimited data plan and was assured it would not so I agreed to the change. It did not affect my data plan but it turned out that the plan with fewer minutes actually caused our monthly minute usage to skyrocket because the lower cost plan did not include the Friends & Family feature. I called Vzn and had them change the plan back, again, no change to my data plan.
I've also added and removed lines to my account and upgraded other phones on my account that didn't have unlimited plans and even changed the data plans on those other phones. I've been able to keep my unlimited plan thru all that.
